Image carousel prettyPhoto problem

This topic is: not resolved

7 years ago gjlangevin
Participant
Support Period Has Expired

Hi, I have created an image carousel that works fine. The problem is that it won’t open the Lightbox (prettyphoto) when I select it in the on click action in the settings. It simply opens up the image in a new window. (Link is in the private content)

Thank you.

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7 years ago Alex – Support Team
Keymaster

Hi

Please give me admin access

Thanks

7 years ago gjlangevin
Participant
Support Period Has Expired

Hi,
As requested, please find the admin access to our site in the private content section.
Hope you will find the issue.

Thanks,

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7 years ago Alex – Support Team
Keymaster

Please install a stable version of the plugin WooCommerce .

You are using an outdated beta http://take.ms/m5gk8

Thanks

7 years ago gjlangevin
Participant
Support Period Has Expired

Hi Alex,

I installed the update version of Woocommerce and I updated the Woocommerce templates as they were outdated also (there was a note for that in the wp admin panel).

But even with the update… it’s still not working.

You can check see link in private content section

The 1st image (petite structure) is configured with open pretty photo but it’s no working.

I saw that Visual Composer have some component in its update that could be related to our bug but not sure if they are really related.

Thanks,

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7 years ago Alex – Support Team
Keymaster

Please give me ftp access

Thanks

7 years ago gjlangevin
Participant
Support Period Has Expired

Hi,

Please find FTP access in the private content section.

Regards,

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7 years ago Alex – Support Team
Keymaster

Can I update the version of your template ?

Thanks

7 years ago gjlangevin
Participant
Support Period Has Expired

Hi Alex,

Which template? I have updated Woocommerce templates yesterday as you mentioned.

But yes you can update it, make sure we can roll back if there is a problem.

I have a backup of the db and files but maybe do a backup of the files you will change too.

Thanks,

7 years ago Alex – Support Team
Keymaster

Update and fixed

Please check

Thanks

7 years ago gjlangevin
Participant
Support Period Has Expired

Hi Alex,

Thank you very much! It’s working fine.

7 years ago Alex – Support Team
Keymaster

You are welcome.
Please do not forget to leave your feedback on our support on themeforest . Unfortunately, many satisfied users forget to do this and we do not get a very high rating while working really hard. It takes less than a minute. Big Thanks 😉

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