Demo not importing all items correctly

This topic is: not resolved

6 years, 1 month ago Aligh905
Participant
Support Period Has Expired

Hello there,

I have the appbox theme. It is not importing the necassary files correctly and completely onto the theme. Here is a video and a screen share: https://www.useloom.com/share/bed4e4e5953b4027b072eae83de56b2b

I have installed all required plugins too. Please let me know of the issue ASAP.

Thanks,

6 years, 1 month ago Alex – Support Team
Keymaster

Hi

Please give me admin access.

Thanks

6 years, 1 month ago Aligh905
Participant
Support Period Has Expired

Hi,

Sure:

it’s in the private section

Thanks,

Private Content Hidden

6 years, 1 month ago Alex – Support Team
Keymaster

Can i reinstall all demo content ?

Thanks

6 years, 1 month ago Aligh905
Participant
Support Period Has Expired

Sure go ahead. Let us know when its all done so we can get to work.

6 years, 1 month ago Alex – Support Team
Keymaster

HTTP ERROR 500

could you please clarify with your hosting provider why this error during import ?

thanks

6 years, 1 month ago Aligh905
Participant
Support Period Has Expired

Here is my hosting provider’s reply:

Hello,

Thank you for contacting us over this matter. I looked into the issue and noticed https://knockknock.marqetify.com/wp-admin was not working because of following error:

—–

Call to a member function init() on null in /home/pixycorn/knockknock.marqetify.com/wp-content/plugins/js_composer/include/classes/core/class-vc-base.php

——-

I have deactivated the plugin js_composer and wp-admin is working fine. You should not get Internal Server Error now. The issue was with the plugin js_composer. You need to look into the error if you want to use this plugin. Also, you should be able to access the wordpress admin panel at https://knockknock.marqetify.com/ccac/

6 years, 1 month ago Alex – Support Team
Keymaster

Demo content successfully is installed using the third method All in one .

Please use new access (dont forget change ) .

username: admin
password:admin

please note that we also made a backup of your site before

Thanks

6 years, 1 month ago Aligh905
Participant
Support Period Has Expired

Great all good. Thanks!

6 years, 1 month ago Alex – Support Team
Keymaster

You are welcome;)

Please do not forget to leave your feedback on our support on themeforest . Unfortunately, many satisfied users forget to do this and we do not get a very high rating while working really hard. It takes less than a minute. Big Thanks 😉

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