Website is Down! Error code related to theme

This topic is: not resolved

5 years, 1 month ago jourdan
Participant
Support Period Has Expired

Hello,

2-3 days ago my website has gone down, I spoke to hosting support and they say on the error log the problem is related to the theme, your wordpress theme. Please fix it now, it must be a bug on your theme. My website is not functioning at all!

Help!

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5 years, 1 month ago Alex – Support Team
Keymaster

Hi

Please give me FTP access.

Thanks

5 years, 1 month ago jourdan
Participant
Support Period Has Expired

see ftp details in private content below. try either logins, not sure which one is active

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5 years, 1 month ago jourdan
Participant
Support Period Has Expired

Hi there, are you able to tell me what went wrong and how the fix is going?

I see you’ve been working on it

5 years, 1 month ago Alex – Support Team
Keymaster

The reasons for the mistakes after our investigation .

1. You or your hoster increased the version of PHP.

2. Incorrect entries in the file wp_config.php

3. Some of the theme files were just deleted

As you can see the problem is not in the template and it did not happen by accident . Please make a backup in the future .

Thanks

5 years, 1 month ago jourdan
Participant
Support Period Has Expired

Hey Alex, thanks for sorting this out for me, ill get in contact with the host now and advise them of these issues.

I haven’t been messing around with the stack at all so not sure if i had anything to do with the mess up. It was probably the hosting. Thanks anyways

5 years, 1 month ago Alex – Support Team
Keymaster

You are welcome;)

Please do not forget to leave your feedback on our support on themeforest and and get the status of a premium user ( your questions will be considered first ) . Unfortunately, many satisfied users forget to do this and we do not get a very high rating while working really hard. It takes less than a minute. Big Thanks 😉

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