After updating, the theme is Not working

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11 months ago jamane16
Participant
Support Period Has Expired

Good afternoon,
Thanks for this platform, I am having some issues with my theme after I updated it with the Envato plugins. All the contains are there but they are not displaying the way it was before. And the theme design is gone.
How can you help me in this matter.

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11 months ago Alex – Support Team
Keymaster

Hello.

Please give me admin access.

Thanks.

11 months ago jamane16
Participant
Support Period Has Expired

OK

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11 months ago Alex – Support Team
Keymaster

I see all ok https://monosnap.com/file/0VUNsUMwahv0WSDY0ADqQ1doF4isJu

Thanks

11 months ago jamane16
Participant
Support Period Has Expired

Not by me.

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11 months ago Alex – Support Team
Keymaster

Please clear your browser cache. Thanks .

11 months ago jamane16
Participant
Support Period Has Expired

I did as you said Sir I cleared all the cache. It’s still the same. i even try other browser the theme is still not loading properly .

11 months ago Alex – Support Team
Keymaster

Please record video .

Thanks.

11 months ago jamane16
Participant
Support Period Has Expired

A short video

11 months ago jamane16
Participant
Support Period Has Expired

trying to upload the video it’s too big

11 months ago Alex – Support Team
Keymaster

Dropbox ? Google Drive or other ?

screenpal.com

Thanks.

11 months ago jamane16
Participant
Support Period Has Expired

Trying again

11 months ago jamane16
Participant
Support Period Has Expired

There we go

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11 months ago Alex – Support Team
Keymaster

Please disable all cashe plugins https://monosnap.com/file/xdGZDReFErY9RtwGSfg4VUfZfTRJgX

Thanks

11 months ago jamane16
Participant
Support Period Has Expired

An other link

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11 months ago jamane16
Participant
Support Period Has Expired

I just install this plugin a while ago. I will do that

11 months ago Alex – Support Team
Keymaster

Ok Thanks

11 months ago jamane16
Participant
Support Period Has Expired

I was thinking of to uninstall the update of the theme. Then woocommerce will not work.

11 months ago jamane16
Participant
Support Period Has Expired

Sir, Are you still looking for me?

11 months ago Alex – Support Team
Keymaster

Please disable all cashe plugins https://monosnap.com/file/xdGZDReFErY9RtwGSfg4VUfZfTRJgX

Thanks

11 months ago jamane16
Participant
Support Period Has Expired

Good afternoon Sir,

I don’t have cache plugin activate in the site. I think the problem is somewhere else

11 months ago jamane16
Participant
Support Period Has Expired

Here is a screenshot

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11 months ago Alex – Support Team
Keymaster

I see all work fine https://screencast-o-matic.com/watch/c01IFNVB4GT

Thanks

11 months ago jamane16
Participant
Support Period Has Expired

I see. What other suggestion you can have for me to do. I clear the cashed in all browsers. it still not working

11 months ago Alex – Support Team
Keymaster

It looks like caching . Thanks.

11 months ago jamane16
Participant
Support Period Has Expired

It’s good now. Thanks

11 months ago Alex – Support Team
Keymaster

You are welcome

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