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Hi I can’t see the Child Zipped theme folder in the downloaded folder. Please may I be sent this?
Are you asking me to create a child theme with a plugin, rather than providing it? It stated one would be provided in the theme documentation? Slightly confused as in every other theme I’ve used, I’ve just been sent the zipped file for the child theme. Thanks, Fin
Unfortunately when using a child theme the settings of the main theme will be reset so we recommend using this plugin to transfer all settings and create a child theme . Thanks.
Hi I was trying to start a new forum but it won’t let me, says my purchase code is invalid?
I am building a site on a staging domain, and am concerned that if I activate the site on the staging domain, that when I move it to the main domain it won’t work? (I have had this issue in the past with another theme)
Private Content HiddenJust deactivate the old domain and delete the site . If this is the dev version we will see that you are using the site for development . Thanks.
OK thank you. Is it normal to get lots of errors when importing the demo content?
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---Downloaded files--- The import files for: Safeguard Demo were successfully downloaded! Initial max execution time = 300 Files info: Site URL = https://staging.firesolve.co.uk Data file = /home/sites/7b/1/166efeaad5/staging_html/wp-content/uploads/2023/10/demo-content-import-file_2023-10-11__10-40-49.xml Widget file = /home/sites/7b/1/166efeaad5/staging_html/wp-content/uploads/2023/10/demo-widgets-import-file_2023-10-11__10-40-49.json Customizer file = /home/sites/7b/1/166efeaad5/staging_html/wp-content/uploads/2023/10/demo-customizer-import-file_2023-10-11__10-40-49.dat Redux files: not defined! ------ New AJAX call! [ERROR] Failed to import "Protection concept: Shield With Keyhole and Security on keyboard" (Media) [ERROR] Failed to import "2aa-1-350x233" (Media) [ERROR] Failed to import "bg-security-350x233" (Media) [ERROR] Failed to import "IMG_0682-350x233" (Media) [ERROR] Failed to import "hmo5vqdrghsgkmsr68sl-350x233" (Media) [ERROR] Failed to import "banner-350x233" (Media) ------ New AJAX call! [ERROR] Failed to import "Protection concept: Shield With Keyhole and Security on keyboard" (Media) [ERROR] Failed to import "2aa-1-350x233" (Media) [ERROR] Failed to import "bg-security-350x233" (Media) [ERROR] Failed to import "IMG_0682-350x233" (Media) [ERROR] Failed to import "hmo5vqdrghsgkmsr68sl-350x233" (Media) [ERROR] Failed to import "banner-350x233" (Media) ------ New AJAX call! [ERROR] Failed to import "Protection concept: Shield With Keyhole and Security on keyboard" (Media) [ERROR] Failed to import "2aa-1-350x233" (Media) [ERROR] Failed to import "bg-security-350x233" (Media) [ERROR] Failed to import "IMG_0682-350x233" (Media) [ERROR] Failed to import "hmo5vqdrghsgkmsr68sl-350x233" (Media) [ERROR] Failed to import "banner-350x233" (Media) ---Importing widgets--- WP Default Sidebar : Search - No Title - Imported Recent Posts - No Title - Imported Recent Comments - No Title - Imported Archives - No Title - Imported Search - No Title - Imported Mailchimp Sign-Up Form - No Title - Imported WP Tab Widget by MyThemeShop - No Title - Imported Blog Sidebar : Product Search - No Title - Imported Product Categories - Product categories - Imported Filter Products by Price - Filter by price - Imported Products by Rating list - Top rated products - Imported Services Sidebar : Services Categories - No Title - Imported Shop sidebar : Product Search - No Title - Imported Categories - No Title - Imported Filter Products by Price - Filter by price - Imported Products list - Products - Imported Product sidebar : Product Categories - Product categories - Imported Products list - Products - Imported Footer Top : contact_text_widget - No Title - Site does not support widget contact_text_widget - No Title - Site does not support widget contact_text_widget - No Title - Site does not support widget Footer Left : Navigation Menu - Quick Links - Imported Footer Middle : Custom HTML - SECURE IT - Imported Footer Right : Gallery - Gallery - Imported Footer Bottom : Custom HTML - No Title - Imported ---Importing customizer settings--- Customizer settings import finished! ---ocdi/after_import---
let me know if you have any real problems on the site front .
Thanks.
Ok.. yes theme is very buggy for me.
Main issue at the moment is that every page duplicates as a light version and dark version. so after the page, everything loads again with a dark background. see the attached photo, it should end after the affiliate logos but it repeats with dark background on the front end.
–EDIT–
screenshot wont upload. just look on the site to see instead:
https://staging.firesolve.co.uk/The duplication has stopped when I have changed the footer settings, but the footer is not showing (and never has). This theme is having constant issues over the very basics. I have not installed any 3rd party plugins I am just trying to build with the required plugins etc for now, so there shouldn’t be any issues.
The footer widget section has stuff in it so I don’t understand why it’s not showing.
Thanks.
Attachments:
You must be logged in to view attached files.See attached,
Thank you.Private Content HiddenIf you are using Elementor, please use the widgets to edit the footer https://monosnap.com/file/do7ZpPSLzdcFW5JnqNCijbILfcTbH5
Thanks
Thank you. we are having issues with the blog styling now. So when we edit it on the normal text editor or elementor, when we view it on the front end the spacing disappears. Please may you help?
Private Content HiddenAttachments:
You must be logged in to view attached files.managed to fix that one somehow by accident but the others are all broken too:
i.e.
https://staging.firesolve.co.uk/2023/10/16/fire-safety-accessories-a-life-saving-investment/thank you
Hi please find it attached (unlocked for 24 hrs, let me know if it needs extending)
Thank you
Private Content HiddenYou are welcome;)
Please do not forget to leave your feedback on our support on themeforest and and get the status of a premium user ( your questions will be considered first ) . Unfortunately, many satisfied users forget to do this and we do not get a very high rating while working really hard. It takes less than a minute. Big Thanks 😉
Thanks will do 🙂
Please can you let me know how to edit testimonials? The circled edit button doesn’t do anything, and I can’t see anything in the documentation to show how.
Attachments:
You must be logged in to view attached files.Please use EL templates https://monosnap.com/file/ZYAMBFfJgS2PUW2JbXx72LF5kUsWuA
Thanks.
Child Theme
This topic is: not resolved
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