-
Hi,
My site was hacked and I have to reinstall the theme and download all the required plugins.
I already inactivated the theme on my hacked site and now want to active the theme on my localhost server.
the activation is doing noting and it keep saying that my support is expired.
Private Content HiddenSame here:
Unfortunately, your support period is expired and you can no longer update the theme automatically but you can renew your support period or use manual update.
But ive just purchased couple days ago!?
Hi , Rob . Please create your topic for your problem and we will check . Thanks
Hi , y1435 . Please give me admin access. Thanks
Dear Alex,
Thanks for offering to help. the test site is not only and it is in my local server ( windows machine running on Xampp). Can you kindly send me the instruction how to fix this myself or do I have to put the site online.
To be honest at this stage I need need to download the plugins. Can you share the most up to date plugins?
Private Content HiddenI am using the new version of the theme released today.
Unfortunately to offer you a solution I need to understand the cause of the problem . Please install your website online and check if the problem still exists then provide me with an available administrator . The problem may be on the side of your server settings . Thanks
Dear Alex,
the requested information in private content
Private Content HiddenYour purchased key is already activated on this site and for this reason you cannot use it a second time . Please deactivate the key and delete the theme . Thanks
The site above is the sub domain and the theme not activated. please see the photo attached.
regards,
Attachments:
You must be logged in to view attached files.Unfortunately the template is not deactivated on this domain . Please deactivate the key and delete the theme . Thanks
Thanks
If you deactivated the key you will also need to delete theme and data an or transfer it to a new domain .
Thanks
Hi Alex,
In the ticket https://support.templines.com/forums/topic/separate-pages-for-rent-and-buy-car/ you suggested using a subdomain or multi-site domain to overcome themes limitation. And as per your advice, I created a subdomain.
Now that my site is hacked, I have to clean my, and the best way will be to clean my database and use a fresh copy of the theme and modules.
It will be almost impossible for me to go through every single theme file and modules and delete any malware code that might have been injected by hackers.
I also don’t want to rebuild the whole website again, hence what I need is just a fresh copy of the theme and modules.
The key is deactivated in both parent and child site, and I still can’t activate it on the new site and download the modules.
Before deleting the current live site I wont to migrate/rebuild the new site and as soon as the new site is ready; I will delete the current site and will only have the activation code running on one site.
I will really appropriate if you kindly help me with sharing the most up to date copy of the theme and the modules OR advice me on an alternative way without deleting the live site.
Regards,
In the ticket https://support.templines.com/forums/topic/separate-pages-for-rent-and-buy-car/ you suggested using a subdomain or multi-site domain to overcome themes limitation. And as per your advice, I created a subdomain.
oxustech.com and car-lovers.uk these are two different domains and that’s not what I offered you .
I activated your license here. https://test.oxustech.com . Please check. Thanks
Dear Alex,
Thanks for doing this.
We are using oxustech domain for development only. as soon as the site is ready we will move the site to carlovers and will delete the development site. I will let you know once it is ready.
Regards,
You are welcome;)
Please do not forget to leave your feedback on our support on themeforest and and get the status of a premium user ( your questions will be considered first ) . Unfortunately, many satisfied users forget to do this and we do not get a very high rating while working really hard. It takes less than a minute. Big Thanks 😉
Activation is not working
This topic is: not resolved
Viewing 16 posts - 1 through 16 (of 16 total)