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Hello I have a problem importing the demo when I click on the import demo I receive this message
—Downloaded files— The import files for: Oscend Theme were successfully downloaded! Initial max execution time = 30 Files info: Site URL = https://sp-designer277.com Data file = /home/spso0832/public_html/wp-content/uploads/2019/12/demo-content-import-file_2019-12-18__21-43-23.xml Widget file = not defined! Customizer file = not defined! Redux files: not defined! —pt-ocdi/after_import—
I can’t import it
my second problem and the next one when i go to install plugins appearance the oscend pix custom plugin is not installed when i click on install i receive this message
Installation package download
depuis http://assets.templines.com/plugins/theme/oscend/zy3jq3g2rj8aztx6b2uffm387nmakkhh724cmf7rq6t6xv8k8zf2bjgpmgaxqxumfqnqvt6mq8wed9jtnjt7vfwqd4tqshw5v4c/oscend-pix-custom.zip…
Download failed Not Found
can you help me pleasehello
Private Content HiddenStatus: Connecting to 109.234.164.156:2083…
Status: Connection established, waiting for welcome message…
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to serverPlease contact your hosting provider, they may block my country Belarus .
Thanks
Still not working . Please download the latest version of the template and upload using FTP to the theme folder . Thanks
ok where can i find the latest version
thanks you
Private Content HiddenThe same place where you took the current version in your account themeforest . Thanks
I just contacted my host he answered this
Hello,I confirm to you that we are not blocking his country on our side.
Can you try installing your theme again?
Private Content HiddenStatus: Resolving address of bavette.o2switch.net
Status: Connecting to 109.234.164.156:2083…
Status: Connection established, waiting for welcome message…
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Hello i contact my host he send me the STP server
Here it is
Private Content HiddenHello i contact my host he send me the FTP server
Private Content HiddenCould you make a new and clean WordPress installation and give me admin accesses ? Thanks
hello ok it’s done here the administrator access
Private Content HiddenOk , please bear with me . We’ll check it and prepare an update after n ew year weekend . Thanks
OK VERY WELL THANKS
Private Content HiddenSorry for the delay , could you give me FTP access ? Unfortunately the old one doesn’t work . Thanks
<span style=”font-size: 28px;”><span style=”color: #222222; font-family: inherit; white-space: pre-wrap; background-color: transparent;”>hello no problem</span></span>
Private Content HiddenI contacted my host here is my FTP access
Private Content HiddenFixed. Please check now. Please use new access admin/admin .
Thanks
hello everything is ok I import the demo of the theme everything works correctly thanks
Private Content HiddenYou are welcome;)
Please do not forget to leave your feedback on our support on themeforest and and get the status of a premium user ( your questions will be considered first ) . Unfortunately, many satisfied users forget to do this and we do not get a very high rating while working really hard. It takes less than a minute. Big Thanks 😉
hello it’s done I just noted and I left a comment thank you
Private Content Hidden
demo import problem
This topic is: not resolved
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