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About 2 weeks ago I put added autozone theme + demo content to my site. I had a login issue with my admin name and a person named Alex had fixed this for me. I since that day created 1 additional username for the owner of the site while I put together the theme. I had to wait a few weeks for payment to finish the site and when I go back to it, none of the logins work anymore? I’m confused at why this template has login issues? Now I can’t get into WP dashboard backend anymore. Please help
Hi
I’m sorry this is confusing for you , but the template has no problem logging into your account . If you used the second method for the demo import you have changed the administrator login as specified in the documentation . It looks like your developer changed it and it doesn’t work anymore . Please contact your developer for assistance . There are methods to change the password through the database but unfortunately this is not included in our free support .
Thanks
No one changed anything, impossible because I am the developer putting it together. We waited for payment before finalizing the website. 1 login was created for the owner, and one for the admin.
Both logins no longer work.
Please try to reset user passwords http://www.herbsthighperformance.com/lostpassword/
Thanks
We have changed both passwords with the login reset. My email (developer) and owners email and we try again and again and it didnt work.
But now have figured out that if i go to
/wp-login.php the logins don’t work
when I go to /wp-admin and it redirections me to custom /login page from the template THEN the logins work. It’s odd to me but at least I can get in.
So if anyone in future have this issue this is why.
The template uses a plugin Theme My Login to register dealers and you can disable it if it is required , but it does not affect on your password or your data . Thanks
Login Issue.
This topic is: not resolved
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