Google and Sitelok have notified us that there is malware on the website. We have identified it and removed it but it breaks the website after removal. So we restored to an earlier backup of the website and then after a couple of days the malware is back on the site. Our host and developer says that they saw malicious code in the footer.php and other areas of the site.
I have done another restore just now, so the code may be removed temporarily. Can you please take a look and/or send us the latest build of the theme to reinstall if you think that would help. Thanks, ShawnPrivate Content Hidden11 months, 1 week ago Alex – Support TeamKeymaster
Unfortunately original theme has no malicious code
1. update all passwords
2. update theme version
3. remove all questionable plug-ins
4. update all plugins
Unfortunately audit of your website for the vulnerability is not included in our support . Please contact your hosting provider for this .
The quality of an answer depends significantly on the quality of the question. If you ask correct questions, you will help people to understand you immediately and get answers quickly!11 months, 1 week ago Alex – Support TeamKeymaster
Can I update you version of the template ?
The quality of an answer depends significantly on the quality of the question. If you ask correct questions, you will help people to understand you immediately and get answers quickly!11 months ago Alex – Support TeamKeymaster
Unfortunately admin access not work .
Theme version updated via ftp .
The old version is really infected . But it can refers for all WordPress files .
Please hire an expert and I recommend using this service https://virusdie.ru
Thank you for your quick response and for updating the theme files Alex. We plan to install the latest WP build on a new server and recreate the site, can you email a link to the latest download of the Pro Agency WP theme.
Thanks for your help, ShawnPrivate Content Hidden11 months ago Alex – Support TeamKeymaster
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