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Hi,
My top menu is tripping. After doing some trouble shooting I figured out that this happens whenever I switch to any page, and it is still loading, while loading hover some top menu items, the problem occurs. If I switch to a page, let it load fully, and then start hovering menu items, it works fine… 🙁
Any ideas? I’m using the latest theme version.
Also I tried disabling all plugins, so it’s definitely a theme thingy..
And I’ve tried deactivating/deleting and reinstalling the “Theme plugin”Kind regards,
RPrivate Content HiddenHi
Please give me site url and admin access.
Thanks
Ok. Please edit host file or use https://hosts.cx/
Info is in private content.
Private Content HiddenPlease install your website online , I will also need access to it .
Thanks
It is online but just not connected to a domain lol.
I just duplicated to another online locatie. Check private content.
Also let us know what problem was so I can fix it on our other location, or know which files you’ve edited.Thanks and much appreciated! 🙂
Private Content HiddenCould you please record a video for clarity ? Unfortunately I still don’t quite understand the problem . http://screencast-o-matic.com/
Thanks
I already send you the video in the first post.. Here it is again in private content. It’s a wetransfer url.
Private Content HiddenBtw a theme update? Or just for us now? And how much time would it take?
Unfortunately I can’t reproduce this issue on our side . Do you have any custom changes and can I update the theme version ?
Thanks
That is weird.. Of course you can update the theme for us, yes please as long as the theme settings/changes/styling don’t disappear.
Yes thanks, but the top menu problem is still there…
Also I notice 12 errors in the theme (see screenshot)And why is there a second (child) theme which isn’t enabled? Can this be removed or..?
Attachments:
You must be logged in to view attached files.but the top menu problem is still there…
Please describe the problem again .
I notice 12 errors in the theme (see screenshot)
What is it and where ?
You can delete the child theme if you don’t need it .
Thanks
Please scroll up to the frist post in this topic, I explained well enough. Again, there’s also a video (wetransfer link) in the private content area.
I don’t know what the 12 theme errors are..? The screenshot shows when I go to -> Theme -> Editor
Please check this video http://screencast-o-matic.com/watch/cFQV2Iq4zN
Thanks
Please check this video http://screencast-o-matic.com/watch/cFQV2Iq4zN Thanks
Ok I just checked your video.. I know the top menu works, like I said the problem occurs when the page is still loading and you hover the menu items quickly. So either when you reload any of the pages, or just switch to another page.
Please check my video I just made: https://screencast-o-matic.com/watch/cFQZjbYcXu
Could you please make sure that you have completely cleared your browser’s cache ?
Thanks
Yes I have, even in incognito mode, problem still occurs. Did you guys even do changes or are you having problems reproducing the problem?
As I told you before I can’t reproduce this problem and for this reason I can’t fix it . Please check http://screencast-o-matic.com/watch/cFQZl8YcZN
Which browser do you use and the operating system ?
Try checking on another computer .
Thanks
We have two people of our team testing this. Me I work in Chrome on a Mac but my colleagues have also tried on Windows, Firefox, Chrome. The only browser where I can’t reproduce it is Safari on Mac.
So please, either chrome or FF. Just refresh any page and before the page is fully loaded, start hovering the top menu left to right quickly. If it does not get stuck or starts tripping, refresh page again and repeat. It’s very easy, so easy that the actual user (client/customer we are making this website for) noticed this issue in the first place and deals with it all the time when just browsing through the website..
PS I’ve seen your video, but when page is loading you are not hovering top menu correct. Please hover from left to right (HOME -> CONTACT buttons), quickly.
Please activate the page loader to avoid any actions (hovering over links ) before all scripts are loaded and DOM is built and ready to work . This will help to avoid these glitches .
Thanks
We’ve activated the page loader but this also does not solve the problem 🙁
Ok it’s in Private Content. And it would be nice to have page loader disabled again if possible.. we don’t like the fading etc. page must look like it’s loading fast lol.
Private Content HiddenI just checked again also in incognito but problem still occurs and it’s still tripping..
Curious though.. what did you change?
Top menu is tripping
This topic is: not resolved