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I’m having an issue updating the theme. I setup the Envato Toolkit to allow auto updates but that’s failing. The failure message is:
<span style=”background-color: #f1f1f1; color: #444444; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif; font-size: 13px;”>Destination folder already exists. /home/content/p3pnexwpnas15_data03/41/3659141/html/wp-content/themes/xsport/</span>
My next thought would be to perform a manual update through FTP, however I need to verify that I won’t lose any live content when doing so. Should I copy over both the Parent and Child themes as well?
Hi
Please use ftp for update and you won’t lose your content but I recommend you to always do a backup before any important actions .
Please use this plugin for create backup https://wordpress.org/plugins/all-in-one-wp-migration/
Thanks
I ran through that without issue, however upon loading the pages up, it displays the header, then the main page is blank and footer is missing. I can see it within the Visual Composer backend editor, however the page is completely white. Any suggestions?
I added login info in the private content area.
Thank you.
Private Content HiddenSee private attached.
Private Content HiddenError: Critical error: Could not connect to server
Any luck on the ftp connection? I manually updated the Visual Composer / Visual Bakery, with no luck at all.
Great. Thank you Alex. Was it anything we should know about for future troubleshooting?
Don’t forget to update the plugin pix-theme-custom
Thanks
Updating Parent & Child Theme
This topic is: not resolved
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