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Hi;
A developer set up a new site for us using WPBakery and your Healthcare Template. It worked great but I needed to fine tune and develop further
On finding wpbakery did not function 100% (tab element), I realized that I needed the latest version of the theme and purchased a license.
Upon upgrading there were a lot of errors (custom header gone now just “POSTS”) custom footer gone and a number of elements on the page are just html – css text.
Have contacted the developer but also wanted to check with you since I am not sure how they will deal.
I have 2 staging copies one before update and one after
Old version 1.52 https://staging2.drdocb.com/
After updating https://staging5.drdocb.com/
I want to be able to stay current with this theme (plus be able to use full capability of WPbakery – tabs populate in recent version – do not in 1.52).
Any guidance appreciated.
Did check php.ini and memory over 700m timeout is 120 but I do not think php is the issue – I also tried saving the header and footer php files and then restoring after the update but no effect
Thank You
Private Content HiddenHi
Unfortunately, the latest version of the template is not compatible with the old one . Please install your latest working version and give me admin access .
Thanks
2 comparison versions
https://staging2.drdocb.com Health theme Version 1.52
https://staging5.drdocb.com health Theme with Version 2.00
Health Theme installed (screwed up – Banner Changed to Posts and no footer plus lots of code in place of icons etc.
Login to admin panel in Private Contents – if you need ftp or cpanel please let me know
Private Content HiddenThe developer is saying it is many things they need to fix not simple changes with a new theme version. I know you want to take a look but are they right? (agreed should have used the latest theme) but also saying the issue may be more WPbakery.issue. I do not want to have 2 people working cross purposes. Also, do not know when you are planning to look – but you are the developer. If you can look today that would be great and I will ask them to wait. I am US Eastern which I think it UTC -4
Installed 1.52t Version in https://staging2.drdocb.com but envato up to date and ready to install health 2.00 so you can see the difference
Private Content HiddenDear customer , Version 1.52 and version 2.0 these are now two different sites .
After 3 years we have made a global update of all the code and it is no longer compatible with the old version . If you are using an older version then you cannot update the template but you can only update the plugins . As I see now your site works fine . Please describe how I can help you . https://staging2.drdocb.com/
Sorry for the inconvenience and confusion but we had to take this step for future work with the template .
Thanks
Alex: thank you but staging2 has old theme installed and works
please visit
staging5.drdocb.com
has 2.0 version installed and all the errors. Does this mean that the developer has to redo entire site because used 1.52 theme? Or are there shortcuts to fixing it. Thanks.
Larry
As I told you before, these two versions are not compatible .
Thanks
Ok they will redo site with new version. Loads of extra work and cost but they should have checked at start. Hoped there were a few files that could have been integrated but guess not
thank you
Upgraded from version 1.52 to latest and getting visual errors in la...
This topic is: not resolved
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