Demo install failed – error – Templines Support Forum

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4 years, 1 month ago youss123
Participant
Support Period Has Expired

Hello,

I installed the Renroll template, all is good, but when I want to install demo I have error in 14%, I changed PHP version from 7.3 to 5.6, same problem, and the problem is just on content demo import (with or without attachement).

Thanks,

4 years, 1 month ago Alex – Support Team
Keymaster

Hi
Please give me admin and ftp access.
Please add it to private content and fill message field and send .
Thanks

4 years, 1 month ago youss123
Participant
Support Period Has Expired

Hello

Private Content Hidden

4 years, 1 month ago Alexey
Moderator

Hi!

Please check your server configuration. It works incorrectly.

When I try to open Dashboard page I see a lot of redirects before the page is opened:

https://monosnap.com/file/8JSxWL729km4DcvOwOVM5OPH4pbBFs

https://monosnap.com/file/JLgtAaafQnsg0gyQeAzxcJXm05nCiT

Sometimes I see 404 Error after a lot of redirects.

4 years, 1 month ago youss123
Participant
Support Period Has Expired

Hello,

You can recheck with this other account. Thanks

Private Content Hidden

4 years, 1 month ago Alexey
Moderator

I think the hosting provider may block the admin-ajax.php file due to too many request, hence it may cause issue. Something in the firewall is blocking the admin-ajax.php acces and returns 404. May be it is Apache Mod_Security. Try to disable it.

If you open Developer Panel (DevTools -> Network) in Google Chrome you will see, that server return 404 after few same AJAX-requests:
https://monosnap.com/file/VzhCFzHIBiqQ4MP87FptKfjrP6sZw1
https://monosnap.com/file/drnRuqtiA3nJldY8Vh7hJsOqxbMV11

Its a server side hosting problem. its not WP or Theme related.

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Demo install failed – error