Audio clips do not work on mobile

This topic is: resolved

3 years, 8 months ago mesutcavus90
Participant
Support Period Has Expired

Hi Alex, When I add audio clips, they don’t work on the mobile device.

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3 years, 8 months ago Alex – Support Team
Keymaster

Hi

Please disable all third-party plugins and caching and and make sure that the file link is correct https://take.ms/Ywn9Q

Thanks

3 years, 8 months ago mesutcavus90
Participant
Support Period Has Expired

I disabled all add-ons, cleared the temporary memory, and created a new page with the correct links, but unfortunately on my mobile device the audios do not work

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3 years, 8 months ago Alex – Support Team
Keymaster

Please disable all third-party plugins and caching and and make sure that the file link is correct https://screencast-o-matic.com/watch/cYjoF3GEs4

Thanks

3 years, 8 months ago mesutcavus90
Participant
Support Period Has Expired

All links from this site are correct. I am sure, you can add files from your own. If you want, go to my control panel and see

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3 years, 8 months ago Alex – Support Team
Keymaster

In order for me to check this, you need to enable the English version of the site and disable all third-party plugins and caching . Thanks

3 years, 8 months ago mesutcavus90
Participant
Support Period Has Expired

Well, I changed the language, and disabled all plugins

3 years, 8 months ago mesutcavus90
Participant
Support Period Has Expired

You can come in and have a try

3 years, 8 months ago Alex – Support Team
Keymaster

Please check work http://drabosalahm.com/audio/

Thanks

3 years, 8 months ago mesutcavus90
Participant
Support Period Has Expired

Alex, thank you, but my problem is in the links to audio clips that are outside the site library, you must add an audio file link from outside the site library, this is the problem originally.

https://monosnap.com/file/c6IFwpfhb7plEiS4ibAbgY3EaDatDL

3 years, 8 months ago Alex – Support Team
Keymaster

Wordpress uses only audio from its libraries, please study this material for third-party audio content https://www.sitepoint.com/4-simple-ways-add-audio-wordpress-site/

Thanks

3 years, 8 months ago mesutcavus90
Participant
Support Period Has Expired

This is a very big problem, our site all depends on audio files, and they were added to the hosting site hostgator.com, there was a site also created in WordPress and there were no problems with audio files from third parties.

3 years, 8 months ago Alex – Support Team
Keymaster

Unfortunately, these are default features of WordPress and do not apply to the work of our theme . Please follow the link I gave you above .

Thanks

3 years, 8 months ago mesutcavus90
Participant
Support Period Has Expired

The problem of this image in the head region has returned again. Its settings are not found

https://monosnap.com/file/SpKUIdFwXpWJsIIHbKXeOh45PflaHt

3 years, 8 months ago Alex – Support Team
Keymaster

Please not disable this plugin https://take.ms/XlddC

use the page settings https://take.ms/N3pko

Thanks

3 years, 8 months ago mesutcavus90
Participant
Support Period Has Expired

ok, thanks alex

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