I got error : Internal Server Error (500) when trying to import demo data – Templines Support Forum

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3 years, 8 months ago mio-adminweb
Participant
Support Period Has Expired

I have setup php.ini with the settings that meet the requirements.

Please help.

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3 years, 8 months ago Alex – Support Team
Keymaster

Hi

Please give me admin access.
Add it to private content and fill message field and click button Add Reply .
Thankse

3 years, 8 months ago mio-adminweb
Participant
Support Period Has Expired

Hi Alex,

I have input the necessary credentials in the private content.

Thank you for your help.

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3 years, 8 months ago mio-adminweb
Participant
Support Period Has Expired

Is it possible to get the files by downloading from my account, instead of doing it by script on my site?

3 years, 8 months ago Alex – Support Team
Keymaster

Done. Please use new access ihsan/ihsan .

Thanks
3 years, 8 months ago me
Participant
Support Period Has Expired
I am facing the same issue. I have installed all the relevant plugins and exceeded the size. Below is the log file error
```
---Downloaded files---
The import files for: Ihsan Demo were successfully downloaded!
Initial max execution time = 300
Files info:
Site URL = http://ec2-100-26-56-3.compute-1.amazonaws.com
Data file = /var/www/html/wp-content/uploads/2020/09/demo-content-import-file_2020-09-02__20-10-34.xml
Widget file = /var/www/html/wp-content/uploads/2020/09/demo-widgets-import-file_2020-09-02__20-10-34.json
Customizer file = /var/www/html/wp-content/uploads/2020/09/demo-customizer-import-file_2020-09-02__20-10-34.dat
Redux files:
not defined!

Credentials are in the private window
Please resolve my issue ASAP. I am in a rush.
```
Private Content Hidden
3 years, 8 months ago Alex – Support Team
Keymaster

Done. Please use new access ihsan/ihsan .

Thanks

3 years, 8 months ago mio-adminweb
Participant
Support Period Has Expired

Alex, thank you very much, now I can have the demo setting on my website.

I want to change the logo of IHSAN in the center of menu, where can I find the documentation for that?

Thank you.

3 years, 8 months ago mio-adminweb
Participant
Support Period Has Expired

Ignore my last question, I can change it in Customize -> General -> Logo

Thank you.

3 years, 8 months ago Alex – Support Team
Keymaster

You are welcome;)

Please do not forget to leave your feedback on our support on themeforest and and get the status of a premium user ( your questions will be considered first ) . Unfortunately, many satisfied users forget to do this and we do not get a very high rating while working really hard. It takes less than a minute. Big Thanks 😉

3 years, 3 months ago sohail_mohammed
Participant
Support Period Has Expired

Hello support team, I am also facing the same Demo content import problem. I’ve installed all the required plugins and adjust the PHP setting according to the theme. Please look into the below snaps.

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3 years, 3 months ago sohail_mohammed
Participant
Support Period Has Expired

There? 20 hours passed since I posted the question but no answer? what I’m supposed to do!

3 years, 3 months ago sohail_mohammed
Participant
Support Period Has Expired

3 years, 3 months ago sohail_mohammed
Participant
Support Period Has Expired

Figured out myself,

No need for service currently.

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