The TM Reviews plugin wont activate (turn on)

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3 years ago teniolaolukolu
Participant
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The TM Reviews plugin won’t activate (turn on). Can you help? Thanks

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3 years ago Alex – Support Team
Keymaster

Hi

Please give me site url.

Thanks

3 years ago teniolaolukolu
Participant
Support Period Has Expired

below

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3 years ago Alex – Support Team
Keymaster

Please give me FTP access. Thanks

3 years ago teniolaolukolu
Participant
Support Period Has Expired

FTP details below

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3 years ago Olzhas – Support Team
Moderator

Hello! I can’t login into your FTP.

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3 years ago teniolaolukolu
Participant
Support Period Has Expired

I have just checked and it’s working. Can you try again – I believe my hosting suffered a DNS attack today and limited areas of use.

3 years ago Alex – Support Team
Keymaster

Command: PASS ***************
Response: 530 Login failed: please verify the username and password supplied, and that FTP locking is either disabled or permitted for your current IP address.
Error: Critical error: Could not connect to server

Please contact your hosting provider maybe he block other countries .

Thanks

3 years ago teniolaolukolu
Participant
Support Period Has Expired

I have made sure the FTP is unlocked. Can you try again?

3 years ago Alex – Support Team
Keymaster

Sorry https://take.ms/4ugDDI

Thanks

3 years ago teniolaolukolu
Participant
Support Period Has Expired

Please try these details:

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3 years ago Alex – Support Team
Keymaster

Sorry I don’t see the theme https://take.ms/fOE2h

Thanks

3 years ago teniolaolukolu
Participant
Support Period Has Expired

Hi Alex,

It looks like you’re in the public html folder, can you navigate up and then into the staging domain.

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3 years ago Alex – Support Team
Keymaster

Done. Please check . Thanks

3 years ago teniolaolukolu
Participant
Support Period Has Expired

Hi Alex,

Seems like you have got it enabled (what was the problem?)

but it’s not showing still? Seems like the shortcodes originally used have gone now as well.

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3 years ago Alex – Support Team
Keymaster

You need to add the missing widgets again, unfortunately your custom changes create some problems like now with the title https://screencast-o-matic.com/watch/crfQjGVnb73

Thanks

3 years ago teniolaolukolu
Participant
Support Period Has Expired

I can be sure when I say that is not any of my teams’ custom code changes as we never got the chance to work on that section. I have switched the Child theme off (all our work is done there) and can see the same issue so I will be removing that custom edit then but thanks for getting the reviews plugin working.

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3 years ago Alex – Support Team
Keymaster

You are welcome

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