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When i try to login to wordpress admin panel http://www.dl-hudson.de/wp-admin i am presented with two errors repeted again and again:
<b>Warning</b>: preg_match() expects parameter 2 to be string, array given in <b>/home/customer/www/dl-hudson.de/public_html/wp-includes/class-wp-block-parser.php</b> on line <b>417</b>
<b>Warning</b>: strlen() expects parameter 1 to be string, array given in <b>/home/customer/www/dl-hudson.de/public_html/wp-includes/class-wp-block-parser.php</b> on line <b>489</b>
Please can you advise me as to what is wrong so i can fix this.
Thanks
Dominic
Hi
Please give me admin and ftp access
Add it to private content and fill message field and click button Add Reply .
ThanksDetails are in private message.
Private Content HiddenPlease install a clean version of wordpress and give me access. Thanks
My site is now offline.
You have ruined this. This is not support, this is a disaster, its worse than it was when you started.
Please put it back as it was.
I cant reinstall a blank site, that’s no help to me. I need the original site back.
If you wanted to keep the current version of the site , you should at least inform us about it and make a backup copy . Please contact your hosting provider to get a backup.
Unfortunately, in order to successfully correctly install the demo content, you need to have a clean version of the WordPress site without any changes.
Thanks
Did you not read the support request?
I never asked you to install demo content or remvoe any content.I explained there was a error message and asked you to tell me how to fix it.
I never authorized or asked you to make changes or destroy my site.This is the worse support ever and I will be expecting compensation!
I am very sorry that this misunderstanding happened . If you need help , then provide access . Thanks
Posting the private conversation so everyone else can see how poorly you treat your customers.
<h2 class=”t-heading -size-xs -color-mid”>Your request</h2>
<p class=”t-body -size-m h-m0″>I’m having a problem with item support</p>
<p class=”t-body -size-m h-my1″>The support person broke my site and deleted much of my data!!
I had to restore from backup I do not want to pay these people at all for a faulty theme or for support which should be called ‘damage'</p>
<p class=”t-body -size-m -color-mid”>monacoservices about 20 hours ago</p><hr class=”h-hr” />
<hr class=”h-hr” />
<p class=”t-body -size-m h-m0″>Your comment</p>
<p class=”t-body -size-m h-my1″>This is not an acceptable response.</p>
<p class=”t-body -size-m h-my1″>The theme doesn’t work. I have provided adequate detail in my message. Your team did the wrong thing and did not read the message i sent.</p>
<p class=”t-body -size-m h-my1″>I asked for someone to tell me why it doesn’t work, instead they trashed my site. Please read the forum posts and you’ll see I did not ask them to install the theme (with or without demo content). Either they cant ready or they cant understand English.</p>
<p class=”t-body -size-m h-my1″>Please arrange a full and immediate refund for selling me a faulty theme and then doing something that was not requested and causing damage to my site.</p>
<p class=”t-body -size-m h-my1″>Regards,</p>
<p class=”t-body -size-m h-my1″>Dominic.</p>
<p class=”t-body -size-m -color-mid”>monacoservices about 18 hours ago</p><hr class=”h-hr” />
<p class=”t-body -size-m h-m0″>Author’s comment</p>
<p class=”t-body -size-m h-my1″>Unfortunately, you have already download the template and we cannot refund your money. If the template does not work, then grant me access and I will help you. Unfortunately , there was a misunderstanding . Thanks</p>
<p class=”t-body -size-m -color-mid”>Templines about 18 hours ago</p><hr class=”h-hr” />
<p class=”t-body -size-m h-m0″>Your comment</p>
<p class=”t-body -size-m h-my1″>You can as the template does not work.</p>
<p class=”t-body -size-m h-my1″>I will not give you access again to delete all my content.</p>
<p class=”t-body -size-m h-my1″>Tell me what is wrong and I’ll consider it but you are not trustworthy to have admin access again.</p>
<p class=”t-body -size-m h-my1″>I’ll update the forum with this thread too so everyone can see how you treat customers.</p>
<p class=”t-body -size-m -color-mid”>monacoservices about 17 hours ago</p><hr class=”h-hr” />
<p class=”t-body -size-m h-m0″>Author’s comment</p>
<p class=”t-body -size-m h-my1″>I apologize for this misunderstanding , but unfortunately this happens . I don ‘t see any point in arguing since it won ‘t bring any desired result .</p>
<p class=”t-body -size-m h-my1″>Please move the site to any other place for development and we will check your problem .</p>
<p class=”t-body -size-m h-my1″>Since you are still using our theme on your site and have even already fully configured it for the client, we must close this request https://screencast-o-matic.com/watch/crXfrtVlCvt</p>
<p class=”t-body -size-m h-my1″>Thanks</p>
<p class=”t-body -size-m -color-mid”>Templines about 17 hours ago</p><hr class=”h-hr” />
<p class=”t-body -size-m h-m0″>Your comment</p>
<p class=”t-body -size-m h-my1″>I completely disagree and do not accept your reply.</p>
<p class=”t-body -size-m h-my1″>Please close this ticket so that I can raise a formal dispute with Envato.</p>
<p class=”t-body -size-m -color-mid”>monacoservices less than a minute ago</p>
Errors in wordpress admin panel
This topic is: not resolved
Viewing 10 posts - 1 through 10 (of 10 total)
<p class=”t-body -size-m h-my1″>Hello. I am very sorry this happened but please just be more detailed in your messages so that our team can only do the installation of the theme without demo content migration . Unfortunately , a refund is not provided for this reason . If you need help, we are ready to help you. Thanks</p>
<p class=”t-body -size-m -color-mid”>Templines about 19 hours ago</p>