can't install all the plugins, no demo content

This topic is: not resolved

2 years, 1 month ago mayersimone
Participant
Support Period Has Expired

I tried to install the plugins but I can’t install the “Font Icons Loader” and “Theme Plugins” because the API isn’t working and they are also not included in the files I downloaded. Also can’t install “Appointment Booking for WordPress” but I’m less worried about that since I don’t need the function.

However, I tried importing the Demo Content and it is telling me “There are no predefined import files available for this theme. Please upload the import files manually below.” I’m not sure if that is because I couldn’t install the “Theme Plugins” (since I can’t find any information on what that includes) or for some other reason.

I am hoping for some quick assistance or a refund because so far, nothing is working.

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2 years, 1 month ago Alex – Support Team
Keymaster

Hi.
Please give me admin access.
Thanks

2 years, 1 month ago mayersimone
Participant
Support Period Has Expired

Here is the access:

Private Content Hidden

2 years, 1 month ago Alex – Support Team
Keymaster

SIte URL ?

Thanks

2 years, 1 month ago mayersimone
Participant
Support Period Has Expired

Sorry, of course. That’s why you shouldn’t do things half-focused:

http://www.pelikanpraxis.at

2 years, 1 month ago Alex – Support Team
Keymaster

It should install , please check documentation more carefully before create support request https://monosnap.com/file/cUl1rkeIXB48YeZdfHYF1SyGajxXpD

Thanks

2 years, 1 month ago mayersimone
Participant
Support Period Has Expired

With all due respect, I did that. This is not the first theme I’ve worked with and I still checked the documentation just to make sure I didn’t overlook any step that was specific to your theme. As stated above the API isn’t working. All I get is an error response. Which you would know if you had tried it out. I thank you for your time but I will now attempt to get a refund.

2 years, 1 month ago Alex – Support Team
Keymaster

Please give me admin access.
Thanks

2 years, 1 month ago mayersimone
Participant
Support Period Has Expired

Please, try if it works this time before telling me I’m the one who made a mistake.

Kind regards

Private Content Hidden

2 years ago Alex – Support Team
Keymaster

Please give me FTP access.

Thanks

2 years ago mayersimone
Participant
Support Period Has Expired

I’m sorry, I don’t feel comfortable doing that. If you know what needs to be changed, let me know and I will attempt to update the FTP. If the problem is still unclear, I would really appreciate a refund, so I can invest in a new theme and finally get started on setting up the site.

Kind regards

2 years ago Alex – Support Team
Keymaster

All theme plugin installed. You can start demo import . Thanks

2 years ago mayersimone
Participant
Support Period Has Expired

Demo import worked. WPBakery kept crashing the first evening, but it’s working now, so I’m hoping it fixed itself with the WordPress Update.

Thank you for the support

2 years ago Alex – Support Team
Keymaster

You are welcome;)

Please do not forget to leave your feedback on our support on themeforest and and get the status of a premium user ( your questions will be considered first ) . Unfortunately, many satisfied users forget to do this and we do not get a very high rating while working really hard. It takes less than a minute. Big Thanks 😉

1 year, 8 months ago bhaelog
Participant

hello..
some plugin is not found
on your website
and demo content is also not installed

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