Live chat Showing on Mobile Version

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1 year, 6 months ago aligohar
Participant
Support Period Has Expired

Please fix the theme it’s automatically showing live chat on mobile version and moving horizontally.

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1 year, 6 months ago Alex – Support Team
Keymaster

Hello.

All avaible settings you can find here jivochat.com

Thanks

1 year, 6 months ago aligohar
Participant
Support Period Has Expired

Why I am seeing jivochat? I haven’t added this chat in my website.

1 year, 6 months ago aligohar
Participant
Support Period Has Expired

Neither I have account on jivochat, your theme is full of bugs, I feel like i have purchased bugs

1 year, 6 months ago Alex – Support Team
Keymaster

If you do not want to use chat, delete it https://monosnap.com/file/lCIWyn6gY4KpN3anPdipGs3a09xrDC

Thanks

1 year, 6 months ago aligohar
Participant
Support Period Has Expired

but what have you done a number of CSS has been vanished from site? you just have increased my work

1 year, 6 months ago Alex – Support Team
Keymaster

I returned your custom styles but remember that we do not provide support for this and you have to understand what you are doing. Thanks

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1 year, 6 months ago aligohar
Participant
Support Period Has Expired

Please check out search icon Button not disabling

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1 year, 6 months ago Alex – Support Team
Keymaster

In the screenshot, there is no button disabled . Thanks

1 year, 6 months ago aligohar
Participant
Support Period Has Expired

Now it’s diasabled, now solve it.

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1 year, 6 months ago Alex – Support Team
Keymaster

Done https://monosnap.com/file/bI0JgmHAwLieqaKLH149Ua0TFEfvBm

Thanks

1 year, 6 months ago aligohar
Participant
Support Period Has Expired

Thank you so much

but mobile menu is also vanished.

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1 year, 6 months ago Alex – Support Team
Keymaster

Fixed. Thanks

1 year, 6 months ago aligohar
Participant
Support Period Has Expired

two problems are still there,

1) Menu button didn’t converted back to bars it’s still showing cross.

2) On clicking this cross showing in screenshot, it’s showing search form closing.

Please fix it too.

Thanks

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1 year, 6 months ago Alex – Support Team
Keymaster

You are using a third-party menu, which unfortunately is not part of our support. Thanks

1 year, 6 months ago alegohar
Participant
Support Period Has Expired

I am really thankful to you to let me know I have used third party plugin that is creating problem,

I would like to inform you now there isn’t any third party plugin for menu, I am using your menu and on mobile version it is having the problem told you earlier, please fix both the problems.

Many Many thanks for you info

1 year, 6 months ago Alex – Support Team
Keymaster

Please give me FTP access.

Thanks

1 year, 6 months ago alegohar
Participant
Support Period Has Expired

would you change the theme?

1 year, 6 months ago Alex – Support Team
Keymaster

I’m sorry, I don’t understand. Thanks

1 year, 6 months ago alegohar
Participant
Support Period Has Expired

why do you need ftp access? you are having my website admin access already.

1 year, 6 months ago Alex – Support Team
Keymaster

Since the problem is not on our side, I need access to the files to understand the causes. Thanks

1 year, 6 months ago alegohar
Participant
Support Period Has Expired

Don’t you know there is a plugin called wp file manager through you can access the files easily.

If you face any problem in accessing files I can help you.

1 year, 6 months ago Alex – Support Team
Keymaster

Working with plugins slows down the process by a factor of three. I asked you for a ftp and nothing else. Thanks

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