Stars not showing in testimonials

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1 year, 4 months ago calatoriidemiidestele
Participant
Support Period Has Expired

Hello,

In the recommendation area, the stars to do appear in the website version, even though they are there in the editing version. How can I solve this problem? See the screenshots attached.

Thank you!

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1 year, 4 months ago calatoriidemiidestele
Participant
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Screenshot no. 2 (editing version)

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1 year, 4 months ago calatoriidemiidestele
Participant
Support Period Has Expired

Please don’t make any updates to the website because I don’t have a current backup of the website. If this is needed to solve the problem, please inform me first. Thanks!

1 year, 4 months ago Alexey
Moderator

Please update theme and Aucapina Theme Functionality plugin to the latest version 5.1.3
This issue was fixed long time ago.

1 year, 4 months ago calatoriidemiidestele
Participant
Support Period Has Expired

Please see the screenshot below. It says all my themes are up to date. Still, the stars are not showing…

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1 year, 4 months ago Alex – Support Team
Keymaster

This information does not work for the themeforest template , please follow the instructions above. Thanks

1 year, 4 months ago calatoriidemiidestele
Participant
Support Period Has Expired

I don’t understand. What do you mean?

1 year, 4 months ago Alex – Support Team
Keymaster

I mean that you need to download the template from temaforest and update it.

You can also hire our team for this work .

Thanks

1 year, 4 months ago calatoriidemiidestele
Participant
Support Period Has Expired

What template do I need to download? I don’t get it.

1 year, 4 months ago Alex – Support Team
Keymaster

Go to you themeforest account .

Download theme Aucapina . Now it Version: v.5.1.3 and unpack.

Delete old theme Aucapina on you site and install new theme Aucapina .

Delete old plugin Aucapina theme functional and install new plugin v.5.1.3 .

Done.

Thanks

1 year, 4 months ago calatoriidemiidestele
Participant
Support Period Has Expired

Are you for real? So, after I have already done 99% of my website, now you want me to start all over again just to update your theme and be able to show those stars? Normally, every theme updates automatically…

1 year, 4 months ago Alex – Support Team
Keymaster

What changes are you talking about? The changes on the site have nothing to do with the template files update. It’s just different things that you should understand if you create your own site. But in any case, always have a backup before any big changes.

Normally, every theme updates automatically…

Unfortunately, you are wrong again. Themeforest does not provide any option to auto-update .

Thanks

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