Blank site after importing demo data

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1 year, 3 months ago Ultor
Participant
Support Period Has Expired

Hello !

I installed your beautifull theme on a fresh installation of the last wordpress version (6.1.1).

Followed the steps specified here Safeguard Documentation – Templines.com and everything worked fine until I import the demo data.

The site go blank when the Safeguard theme is activated, but when I choose another one,
Twenty Twenty-Three for example, I can see the elementor demo home page working fine.

When I go in the requirements tab of the theme, I see that the “memory_limit 128M” is “Currently: -1”

But my hosting provider, IONOS, say that I have a 768 MB limit on my plan.

I put you some screen shots attached so you can see by yourself.
Have you maybe an idea of what I”ve done wrong or what can be the cause of this issue ?

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1 year, 3 months ago Ultor
Participant
Support Period Has Expired

Here is the System Info tab of Premium Addons for Elementor, in case it can help you identify the cause of this issue.

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1 year, 3 months ago Alex – Support Team
Keymaster

Hello.

We are yet to fully carry out compatibility test with PHP 8.2. We recommend using PHP 7.4 as for now. Also wordpress beta support of this version . Or please provide me ftp access and i will check .

Thanks

1 year, 3 months ago Ultor
Participant
Support Period Has Expired

I passed my PHP version from 8.2 to 7.4 and it work perfectly.

Thanks for your fast response !

1 year, 3 months ago Alex – Support Team
Keymaster

You are welcome;)

Please do not forget to leave your feedback on our support on themeforest and and get the status of a premium user ( your questions will be considered first ) . Unfortunately, many satisfied users forget to do this and we do not get a very high rating while working really hard. It takes less than a minute. Big Thanks 😉

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