Plug in installation failures after install

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1 year, 3 months ago jbdecker
Participant
Support Period Has Expired

Hello,

I’m receiving the following errors trying to install the required plugins after my install:
<h2>Install Required Plugins</h2>

The installation and activation process is starting. This process may take a while on some hosts, so please be patient.
<h2>Installing and Activating Plugin TM Reviews (1/2)</h2>

Downloading installation package from <span class=”code”>https://support.templines.com/plugins-load/?edd_action=plugins_activation&license_key=1b74529e-8e1e-4ff4-8c1c-0f956234df97&theme=Theme+Kaskad&theme_id=32889799&url=https%3A%2F%2Fcaptainmouse.com&plugin=tm-reviews.zip</span>…

An error occurred while installing TM Reviews: Download failed. Not Found.

<h2>Installing and Activating Plugin Templines Helper Core (2/2)</h2>

Downloading installation package from <span class=”code”>https://support.templines.com/plugins-load/?edd_action=plugins_activation&license_key=1b74529e-8e1e-4ff4-8c1c-0f956234df97&theme=Theme+Kaskad&theme_id=32889799&url=https%3A%2F%2Fcaptainmouse.com&plugin=templines-helper-core.zip</span>…

An error occurred while installing Templines Helper Core: Download failed. Not Found.

All installations and activations have been completed.

1 year, 3 months ago Alex – Support Team
Keymaster

Hi.
Please give me admin access.
Thanks

1 year, 3 months ago jbdecker
Participant
Support Period Has Expired

Thanks

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1 year, 3 months ago Alex – Support Team
Keymaster

Looks like your WordPress is not working correctly by default, please fix it or do a new clean install https://screencast-o-matic.com/watch/c0VvoDVxqhe

Thanks

1 year, 3 months ago jbdecker
Participant
Support Period Has Expired

Hi. I just reinstalled WordPress and tried installing the theme again. The same thing is happening when trying to install the plugins.

I just installed a new version of WordPress again with the same credentials that I gave you before. I did not install the plugin yet. Maybe you can take a look again and try installing it?

Thanks

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1 year, 3 months ago Alex – Support Team
Keymaster

https://screencast-o-matic.com/watch/c0Vvo5VxqXX

1 year, 3 months ago jbdecker
Participant
Support Period Has Expired

Thanks for looking again.

I can contact siteground but I can’t seem to find the same console error on a fresh install. Am I not looking at the right area?

This is before installing the theme:

1 year, 3 months ago jbdecker
Participant
Support Period Has Expired

screenshot instead

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1 year, 3 months ago jbdecker
Participant
Support Period Has Expired

https://www.dropbox.com/s/ps7x1dopv92jmmu/Screen%20Recording%202023-01-30%20at%2010.12.26%20AM.mov?dl=0

1 year, 3 months ago Alex – Support Team
Keymaster

Ok now , please wait. Thanks

1 year, 3 months ago jbdecker
Participant
Support Period Has Expired

Thanks. I’m getting the following error when running the elementor data updater button:

<b>Fatal error</b>: Uncaught Error: Class ‘Templines_Custom_Section’ not found in /home/customer/www/captainmouse.com/public_html/wp-content/plugins/templines-helper-core/elementor/elementor.php:75 Stack trace: #0 /home/customer/www/captainmouse.com/public_html/wp-includes/class-wp-hook.php(308): Templines_Helper_Core_Elementor->elementor_widgets_init(Object(Elementor\Widgets_Manager)) #1 /home/customer/www/captainmouse.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array) #2 /home/customer/www/captainmouse.com/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #3 /home/customer/www/captainmouse.com/public_html/wp-content/plugins/elementor/modules/dev-tools/deprecation.php(331): do_action_ref_array(‘elementor/widge…’, Array) #4 /home/customer/www/captainmouse.com/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(110): Elementor\Modules\DevTools\Deprecation->do_deprecated_action(‘elementor/widge…’, Array, ‘3.5.0’, ‘elementor/widge…’) #5 /home/customer/www/ in<span class=”Apple-converted-space”> </span><b>/home/customer/www/captainmouse.com/public_html/wp-content/plugins/templines-helper-core/elementor/elementor.php</b><span class=”Apple-converted-space”> </span>on line<span class=”Apple-converted-space”> </span><b>75</b>

There has been a critical error on this website. Please check your site admin email inbox for instructions.

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1 year, 3 months ago Alex – Support Team
Keymaster

Do you change password ?

Please give me ftp .

Thanks

1 year, 3 months ago jbdecker
Participant
Support Period Has Expired

Yes, I put the admin password in the private content of last post

1 year, 3 months ago jbdecker
Participant
Support Period Has Expired

ftp

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1 year, 3 months ago Alex – Support Team
Keymaster

Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

(

1 year, 3 months ago Alex – Support Team
Keymaster

Do you need help ? Thanks

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