Youzify plugin shuts down site

This topic is: not resolved

4 months ago morrash@gmail.com
Participant

Hi, new user here.

When I started to install plugins, I immediately encountered a critical issue: the site went down. I figured it was the plugin issue and realized it was the Youzify.

Now all other plugins are working fine, the moment i activate Youzify, its shuts down the site with critical error.

4 months ago Alex – Support Team
Keymaster

Hi.

Please give me admin access.

Thanks

4 months ago morrash@gmail.com
Participant

Okay

here it is

Private Content Hidden

4 months ago Alex – Support Team
Keymaster

Please give me ftp access.

Thanks.

4 months ago morrash@gmail.com
Participant

Hi

Here

Private Content Hidden

4 months ago morrash@gmail.com
Participant

Choose the following database of the site

Private Content Hidden

4 months ago Alex – Support Team
Keymaster

Fixed. Thanks.

4 months ago morrash@gmail.com
Participant

Ok. Thanks

4 months ago Alex – Support Team
Keymaster

You are welcome

4 months ago morrash@gmail.com
Participant

Hi Alex,

Can you please fix it again?

I removed and reinstalled the theme again, and it is doing the same.

4 months ago Alex – Support Team
Keymaster

Please download latest theme version and reinstall theme and theme plugins .

Thanks.

4 months ago morrash@gmail.com
Participant

Hi, is there another place to download from? Because i downloaded from themeforest account and the latest should be the one there or not?

Alex – Support Team wrote:

Please download latest theme version and reinstall theme and theme plugins . Thanks.

4 months ago Alex – Support Team
Keymaster

i downloaded from themeforest account and the latest should be the one there or not?

Yes.
Thanks.

4 months ago morrash@gmail.com
Participant

That’s exactly what I have done. Why is Youzify still not working? Can you fix it

4 months ago Alex – Support Team
Keymaster

Have you deleted the plugins and installed them again ? Thanks.

4 months ago morrash@gmail.com
Participant

Yes

4 months ago Alex – Support Team
Keymaster

Please give me ftp access.

Thanks.

4 months ago morrash@gmail.com
Participant

Here,

Private Content Hidden

4 months ago Alex – Support Team
Keymaster

Sorry i need FTP access.

Thanks.

4 months ago morrash@gmail.com
Participant

Here it is …

Private Content Hidden

3 months, 4 weeks ago Alex – Support Team
Keymaster

Please provide site folder now it empty folder https://monosnap.com/file/jNTZEdinWgKqvtbag4n453DNFyNYul

Thanks

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