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Hello
I’m trying to import demo data using your “one-click demo import tool”, but every time I get an error saying that it failed to import some media files and my homepage is entirely black.
The error that I’m getting is:
[ERROR] Failed to import “One Click Demo Import – log_file_2021-02-14__10-04-16” (Medijski zapisi)
[ERROR] Failed to import “placeholder” (Medijski zapisi)You can check how the page looks on this link: https://plandoe.co/
Attachments:
You must be logged in to view attached files.Hello
I’m providing admin credentials below.
Private Content HiddenThe first demo, fullscreen carousel
Here is FTP account credentials:
Private Content HiddenAre you sure that you typed everything correctly? I just logged in without a problem, using provided credentials. I’m sending you a link of a screen recording with my settings https://ibb.co/n19xBN4
https://monosnap.com/file/pw1ruqCy7abHmHuqi3YNymrfALtHOL
Perhaps your hosting provider is blocking our country . Please install the new version of WordPress again.
Thanks
Done, new admin credentials below. It’s a completely fresh installation so I didn’t upload the theme or touch anything, but I can do it if it’s necessary.
Regarding FTP access, can you try connecting with a VPN or something like that? I checked the IP address that your DNS is resolving and I’m connecting with the same address and everything is working fine.
Private Content HiddenExample Admin accesses: site.com user:user password:12345
Here you go
Private Content HiddenPlease lower the php version to version 7 since many plugins and theme is not yet adapted to this version php 8 because it is relatively new.
Thanks
I’m getting the same error again, media files failed to import.
Sure, I just contacted my hosting support, regarding that access problem that you have, so I’ll be back to you when I get a response from them
And I just got a response from them, they are asking for your IP address so that they can add you to the whitelist
They said that they added your IP address so you should now have access to FTP
DOne. Please use new access
username:Fred Kason
pass:change_meThanks
Everything is working perfectly, thank you so much
You are welcome;)
Please do not forget to leave your feedback on our support on themeforest and and get the status of a premium user ( your questions will be considered first ) . Unfortunately, many satisfied users forget to do this and we do not get a very high rating while working really hard. It takes less than a minute. Big Thanks 😉
Demo import not working properly
This topic is: not resolved
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