Kaswara items can't be edited in Visual Composer

[contact_115Participant Support Period Has Expired]

Dear author,

We recently updated WordPress, php and Eltorus versions on our website. We since have bugs on 3 Kaswara features (maybe more) : icons (homepage), counters and modal windows (in training pages). Icons don’t display anymore and we can’t open it in Visual Composer ; counters and modals display for visitors but we can’t edit it in the back office.

We tried to deactivate all plugins in order to find any conflict.

Sabrina and Jessica

Private Content Hidden

[Alex – Support TeamKeymaster]

Hi
Please give me admin and ftp  access.
Add it to private content and fill message field and click button Add Reply .
Thanksa

My time zone UTC+3 , please keep this in mind when you are waiting for a response .

[contact_115Participant Support Period Has Expired]

Thank you Alex, I did as you asked it !

Thanks a lot for having a look 😀

Sabrina

Private Content Hidden

[Alex – Support TeamKeymaster]

Please check https://take.ms/jGkd5

Thanks

My time zone UTC+3 , please keep this in mind when you are waiting for a response .

[contact_115Participant Support Period Has Expired]

Hi Alex, thank you for your help.

As you repair it on a clone, should I just have to download your kaswara plugin files in the “real” website ? I saw in FTP the plugin was newer.

Thanks again !

Private Content Hidden

[contact_115Participant Support Period Has Expired]

Forgot to say it was working well on the clone ! Thank you

[Alex – Support TeamKeymaster]

Please update and use latest kaswar plugin . Thanks

My time zone UTC+3 , please keep this in mind when you are waiting for a response .

[contact_115Participant Support Period Has Expired]

Thank you Alex !

It’s working fine now ^^

Have a nice day

Sabrina

[Alex – Support TeamKeymaster]

You are welcome;)

Please do not forget to leave your feedback on our support on themeforest and and get the status of a premium user ( your questions will be considered first ) . Unfortunately, many satisfied users forget to do this and we do not get a very high rating while working really hard. It takes less than a minute. Big Thanks 😉

My time zone UTC+3 , please keep this in mind when you are waiting for a response .