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Hey.
I have everything completely set up for me.
My problem is that when you access the site on mobile, and select a category, that category is not “selected”, so you can’t tell which category you pressed on. Is it possible to change this?Hello.
To make things clear and easy to understand, please include some screenshots. This will help us comprehend your point faster.
Thannks.
So I have 2 problems. One is that when I open the menu via the cell phone, the background, which is normally white, is only half and bugs around. Only when I wipe the screen times or otherwise, the correct background comes to light.
The other problem I have is with the video, where I mark “über uns” before I click on it, that you just do not see and do not notice what you have pressed. For example, I open the menu, click on “über uns” (in my case), it also loads in the background, but I want that “about us” is somehow displayed differently when you click on it, so you know what you clicked on. do you understand how I mean things?
Attachments:
You must be logged in to view attached files.We’re experiencing a much larger number of tickets than usual so our wait times are longer than expected. We’re working hard to get back to you as quickly as we can and we really appreciate your patience! We will check it and reply little later after solving more critical problems . Thanks
Can someone help? I’ve been trying to get an answer here for 2 weeks.
What kind of support is this that you pay for :/What kind of support is this that you pay for :/
You did not pay us for support you bought a template with free support . Please do not confuse this. Sometimes it takes more time to solve more critical problems.
Since the problem is not on our side in the original version, I ask you to disable all third-party plugins to find the cause .
PS: To avoid any confusion, it is recommended to create a distinct thread for each ticket. This will ensure that the communication remains clear and organized.
Thanks
Hi, I need to know the phone and browser where this is happening, because I tried it on my own and it works fine for me.
ThanksMy time zone UTC+2 , please keep this in mind when you are waiting for a response .
And please give me access to the FTP and site admin so that I can help you as soon as possible, thank you
My time zone UTC+2 , please keep this in mind when you are waiting for a response .
How can I send you the data without it becoming public here?
iOS Safari.With iOS Safari this is the case, so actually with what 90% of users access.
There are no additional plugins installed, only the ones that were included
Open the menu and close it. And open it again, you can see that the white background always gets errors, and a white area is missing.
How can I send you the data without it becoming public here?
Please provide me admin and ftp access https://monosnap.com/file/IzpoKTJeYmNXZ15v5tnBdMK7A0Sp65
Thanks
Private Content HiddenHere:
Private Content Hiddensorry, here:
Private Content HiddenHey, what’s fixxed?
Private Content HiddenDo I have to wait 4 days for an answer again now?
Please make sure you have cleaned your browser cache. Now it work correct https://www.dropbox.com/s/zdzsg99exyowyen/RPReplay_Final1684920639.MP4?dl=0
Please be more patient , unfortunately we have a heavy workload and sometimes it takes longer to find a solution to a non-standard problem.
PS: To avoid any confusion, it is recommended to create a distinct thread for each ticket. This will ensure that the communication remains clear and organized.
Thanks.
Have the same issue on mobile. The mobile menu just flickers for no reason. Would appreciate if anyone has found a solution to this. Please share the solution publicly so everyone can take benefit of this forum.
The problem has been resolved and there are no reports of this from other buyers .
Thanks.
Menu on Phone
This topic is: not resolved
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