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We had to wipe out the AWS Lightsail instance running the WordPress site. The new instance is up and running, but the code cannot be registered and prompts an error. I assume the previous activation has to be reset.
Would it be possible to have the code reset?
Thanks!
Much appreciated, Alex! Ticket can be closed.
Actually spoke too soon. After installing the demo content, the site is now non-working and instead is displaying an error: “There has been a critical error on this website.”
This happened the first time as well, which was the reason why we started from scratch by wiping out the Lightsail WordPress site.
I have attached the error log output.
I was able to get the site back up, but only after deactivating the Elementor plug-in. Would you mind taking a look, please?
After some further troubleshooting, everything seems to be in order now. I disabled all plug-ins and re-enabled the ones I believe are required by the theme. Elementor is now active and at the moment it appears to be functioning as expected.
I’ll test it out a bit more to ensure that all is working.
Good day, I moved from my old webspace to the new one and I can’t use the code anymore. Can you please remove/delete the code on the old site so I can set up the site on the new server.
Licensee: Alexander Maier (creacone)
Purchase Date: 2022-09-06 08:03:46 UTCHello.
Deactivated.
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Thanks for the quick feedback. But now when I enter the code on the new hosting, I get the error message: Error: check your code and try again. How can we fix the problem now? I need to get the site online by the end of the week.
I sent you the admin credentials in the private content from wordpress? or hosting?
Private Content Hidden
Reset Activation Code
This topic is: not resolved
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