After plugins install error with PixthemeCustom

This topic is: not resolved

6 years, 10 months ago groupegolf
Participant
Support Period Has Expired

Hi,

Using WordPress 4.8

After installing the the autozone theme we activated all plugins. When WordPress activates PixThemeCustom we get a blank screen and are unable to access the admin panel.

Whe then renamed the plugins folder for plugins-off and was able to reaccess the admin panel. The error message we get is:

The plugin pix-auto-deal/pixad-autos.php has been deactivated due to an error: Plugin file does not exist.

AND

The plugin pixtheme-custom/pixtheme-custom.php has been deactivated due to an error: Plugin file does not exist.

I can we fix this issue.

Thanks in advance for your help.

6 years, 10 months ago Alex – Support Team
Keymaster

Hi

Please give me admin and ftp access

Thanks

6 years, 10 months ago groupegolf
Participant
Support Period Has Expired

Private Content Hidden

6 years, 10 months ago groupegolf
Participant
Support Period Has Expired

I have sent a reply via Private Content.

6 years, 10 months ago Alex – Support Team
Keymaster

46.53.176.188

Thx

6 years, 10 months ago groupegolf
Participant
Support Period Has Expired

Trying to send FTP info thru private content and doesn’t seem to post.

Have you received the FTP info?

6 years, 10 months ago Alex – Support Team
Keymaster

Unfortunately I didn’t get anything .

Please complete all fields (reply and private content) and click send .

Thanks

6 years, 10 months ago groupegolf
Participant
Support Period Has Expired

See private content. If I press reply and insert private content alone it does not appear in the topic. So putting texte here and private content to see if works.

Private Content Hidden

6 years, 10 months ago groupegolf
Participant
Support Period Has Expired

Forgot to give you the URL.

Private Content Hidden

6 years, 10 months ago Alex – Support Team
Keymaster

Hi.

Try to delete and install PixthemeCustom plugin.

Thanks.

6 years, 10 months ago groupegolf
Participant
Support Period Has Expired

Hi,

Ok. Tried to access the admin panel to do so but I’m no longer able to access the admin panel.

Here is the error

Fatal error: Uncaught Error: Call to undefined function curl_init() in /var/www/tagher.ca/wp-content/plugins/pixtheme-custom/envatoApi2.php:20 Stack trace: #0 /var/www/tagher.ca/wp-content/plugins/pixtheme-custom/envatoApi2.php(40): EnvatoApi2::getPurchaseData(’07fbab46-b8d9-4…’) #1 /var/www/tagher.ca/wp-content/plugins/pixtheme-custom/pixtheme-custom.php(357): EnvatoApi2::verifyPurchase(’07fbab46-b8d9-4…’) #2 /var/www/tagher.ca/wp-content/plugins/pixtheme-custom/pixtheme-custom.php(301): pixtheme_check_is_activated() #3 /var/www/tagher.ca/wp-includes/class-wp-hook.php(298): pixtheme_admin_logo_scripts(”) #4 /var/www/tagher.ca/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(Array, Array) #5 /var/www/tagher.ca/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #6 /var/www/tagher.ca/wp-login.php(97): do_action(‘login_head’) #7 /var/www/tagher.ca/wp-login.php(887): login_header(‘Log In’, ”, Object(WP_Error)) #8 {main} thrown in /var/www/tagher.ca/wp-content/plugins/pixtheme-custom/envatoApi2.php on line 20

6 years, 10 months ago Alex – Support Team
Keymaster

Please, delete this folder: wp-content/plugins/pixtheme-custom/*

Thanks.

6 years, 10 months ago groupegolf
Participant
Support Period Has Expired

Hi Alex,

Attached you will find an image with an Error related to FTP for the PixTheme-Custom plugin. The small ftp app is always giving an error on the FTP connection. But we are able to access the web servers FTP via Filezilla without no issue. Thanks for your help.

Important

At the moment we limit our FTP connections to specific IPs. Tried firewall access from anywhere and is giving me “Unable to find wp-content”. When closing to specific IPs

we get “There was an error connecting to the server, Please verify the settings are correct.”

Why are we using FTP to update and/or install Plugins.

Attached is a screenshoot

Thanks in advance

Private Content Hidden

6 years, 10 months ago Alex – Support Team
Keymaster

Hi.

You can try this https://digwp.com/2010/11/ftp-in-wpconfig/

or this https://wordpress.org/plugins/ftp-access/

Thanks.

6 years, 10 months ago groupegolf
Participant
Support Period Has Expired

Hi Alex,

The plugin has been installed and activated successfully. My FTP issue was permissions issue on my side.

I start to work with the Theme now.

Thank you very much for your assistance.

6 years, 10 months ago Alex – Support Team
Keymaster

Glad to help )

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