Please attach the screenshots or videos

Please don’t forget to attach the screenshots or videos of your problems. It will help to understand the problem faster than reading the long description of the issue. You can use FREE services for this such as http://clip2net.com/ru for screenshots and screencast-o-matic.com for videos.

One topic for several issues

If you use one topic for several issues then please number each problem ( if simular or very minor problems ). If you have not solved the issue but you want to ask a new question it is essential to create a ticket. It will help to solve the problem […]

Terms of support

Use one topic for only one questions . This will speed up the solution and help others find the answer quickly . We do not support third party plugins which are not listed in supported plugins. All questions are answered as soon as possible but we reserve right to answer […]

How I can Automatic upgrade template

The Envato Market plugin can install WordPress themes and plugins purchased from ThemeForest & CodeCanyon by connecting with the Envato Market API using a secure OAuth personal token. Once your themes & plugins are installed WordPress will periodically check for updates, so keeping your items up to date is as […]

Web icons disappeared

Check console and if you have this message you need Font from origin ‘ has been blocked from loading by Cross-Origin Resource Sharing policy You need to enable  CORS  http://enable-cors.org/index.html or contact your hosting provider

Translation .PO

All themes comes with GetText Catalog file (.PO) which contains all strings that are specific to the theme and won’t be translated when changing WordPress language itself. The files reside in /languages folder of the theme. To translate WordPress Find a list of language codes athttp://www.wordpress.org in your Language. As an […]

Recommended PHP Configuration Limits

All of our server requirements are minimal and are recommended by WordPress team . Many issues that you may run into such as; white screen, demo content fails when importing, empty page and other similar issues are all related to low PHP configuration limits.   You can check it by […]

Memory Limit

For comfortable work increase your memory limit Add this to top of wp-config.php define( ‘WP_MEMORY_LIMIT’, ‘256M’ ); Here are three ways to increase PHP’s memory allocation: 1. If you can edit or override the system php.ini file, increase the memory limit. For example, memory_limit = 256M 2. If you cannot […]

Where can I find my Purchase Code?

After you’ve completed a purchase, the download links for the item are automatically added to your Marketplace account’s download area. The download links you receive will include a Main File or Installation package and also the License Certificate which includes your Purchase Code. To access your Purchase Code for an […]