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Hi there,
We bought your theme at 2022-11-28 18:38:23 UTC. The theme is NOT ACTIVE since several weeks ago. We have the purchase code and we’ve renewed the support because we have many problems with this theme.
We think that there are some updates for the required plugins but, with the theme not active, we haven’t any notice about it. We need to reactive the theme as soon as possible.
We use php 8.1.23, MariaDB 10.6.15 and WordPress 6.3.1. We have all the other plugins updated (WooCommerce, Elementor, etc.).
On the other hand, we’ve always used the same domain. We don’t understand why the theme is NOT ACTIVE now.
Could you help us, please?
We keep forward to your answer.
Thanks in advance,
Susana Carnero
Hi Alex,
We provide you the access data in the private content area.
Thanks in advance,
Susana Carnero
Hi Alex,
Thank you so much. What was the problem?
Best regards,
Susana Carnero
Thank you so much. What was the problem?
You activated it earlier and deleted the site . Thanks.
Hi Alex,
Sorry for the inconvenience again, but we are really desperate with the theme. We send the details in the private content area.
Could you help us again, please?
Thanks in advance.
Best regards,
Susana Carnero
You can’t buy an item from yourself , do it from another account . Thanks.