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Hey Alex,
This is still not fixed, on mobile when you click list the picture is high quality, when you click grid which is what we want on default the picture is low quality.
see attached pics
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You must be logged in to view attached files.Hi Alex,
This is still not fixed its still doing it on multiple devices and even my customers are telling me its happening on their phone. Please view the website on your phone, not on your desktop in mobile view, it needs to be viewed on a physical mobile phone so you can see the difference please. Also please put it in list mode and you will see the picture is MUCH clearer, and in grid mode it is low resolution. please try this on your phone and you will see what im talking about.
Thanks so much
Hi Alex, have a look at this video, its still blurry, its like the grid view shows the low quality version of the photo but in list view it shows the full quality of it. we want it only in grid view with full quality, have a look at my video that i screen recorded and all my customers say the same on their phones, apple or android phones it happens the same
https://drive.google.com/drive/folders/100hIX6Mm-rMuJJj0p3d0DUq-K5I5SMrJ
As I have already told you several times this is caching and you need to delete caching , we have fixed this problem but it is still visible on your smartphone https://monosnap.com/file/v3H2mhKpk83RLI1GEFVR2gTP9uag3x
Thanks.
Hi Alex,
I dont mean to offend you but i dont understand the meaning of the picture in the link you provided, i have installed wp rocket and cleared the cache, i have cleared my cache in my browser, i have tried it on a new phone that has never visited the website before and the pictures are STILL coming up in low resolution when in GRID mode. please see the video again in my link, and see the pictures attached
https://drive.google.com/drive/folders/100hIX6Mm-rMuJJj0p3d0DUq-K5I5SMrJ
please if you can explain in detail what we need to do to get this working properly that would be great. In list view its high res photos and when in grid view the pictures become blurry on mobile.. we have tried on many different phones its still happening, its like the website reverts to low res photos when changed to grid view on mobile.
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You must be logged in to view attached files.Your screen record videos only showed the view in grid and the pictures were low res, Click the list view and see the difference in picture quality
Hi Alex, please can you help us fix this issue as its very urgent, thanks so much
Please try to upload this picture again in a better quality. Thanks.
Alex please take the time to understand my question, you have been excellent at helping with all other issues. I have waited 3 days for you to tell me to just simply upload a higher quality picture.
The quality of the photo has nothing to do with this problem, when the view is in LIST mode, the quality is PERFECT, even at the same dimensions, when the view is in GRID mode, the quality is very low, can you fix it so that GRID mode shows the same resolution as LIST mode. Please please check this issue on your phone or desktop, (please see the difference when you click LIST and when you click GRID)
It is clearly a problem that’s happening and i have checked the websites of other people who have bought this theme and they have the same issue. Maybe they have not pickup up on this issue/bug yet.
Our website showcases high performance vehicles and the pictures need to look sharp and clear. Is there any other way i can show you this problem? i have given you photo and video proof that there is an issue, can we maybe do a teams or zoom call?
Alex please take the time to understand my question, you have been excellent at helping with all other issues. I have waited 3 days for you to tell me to just simply upload a higher quality picture. The quality of the photo has nothing to do with this problem, when the view is in LIST mode, the quality is PERFECT, even at the same dimensions, when the view is in GRID mode, the quality is very low, can you fix it so that GRID mode shows the same resolution as LIST mode. Please please check this issue on your phone or desktop, (please see the difference when you click LIST and when you click GRID) It is clearly a problem that’s happening and i have checked the websites of other people who have bought this theme and they have the same issue. Maybe they have not pickup up on this issue/bug yet. Our website showcases high performance vehicles and the pictures need to look sharp and clear. Is there any other way i can show you this problem? i have given you photo and video proof that there is an issue, can we maybe do a teams or zoom call?
Hello Alex please this is quite urgent as our website has launched and all the photos of our high performance vehicles look bad
Please Alex can we have this issue fixed, as its really not a good look for our business/website
We’re experiencing a much larger number of tickets than usual so our wait times are longer than expected. We’re working hard to get back to you as quickly as we can and we really appreciate your patience! We will check it and reply little later after solving more critical problems . Thanks
Please try adding the photo again so that the changes are applied . Thanks.
Hi Alex i have deleted the photo and re-added it, cleared the cache and still same thing. The list view is showing the photo at a much higher resolution, the grid view shows the photo in very low resolution.
This image looks good , please use the same dimensions for the original image . https://monosnap.com/file/faY7l4OB4ZwWy44XJNea3CojngwZTX
Thanks.
Hi Alex, this is not fixing the issue with your theme, i dont have access to that ULTRA high photo of that vehicle, the fact remains that in LIST view it gives us the high resolution photo and in GRID view which is what we want it gives us a low quality photo. Please can we have this bug/problem fixed ASAP as this has gone on long enough (almost 1 month of back and forth wasting time for nothing, you have not fixed anything).
the first step to fix this problem is for you and your team to admit there is a problem with your theme. Please check the website:(ON YOUR MOBILE PHONE)
https://corsasupercarhire.com.au/vehicle-listings
Then click the view type: LIST and compare the photos to GRID.
I really dont understand why you wont fix this problem, this is a major problem for us your theme showcases our cars in low resolution in GRID view. Apart from this, the rest of the theme works quite well, please please fix this and stop replying with no fix answers.
Hi Alex,
Please see attached picture with inspected elements in Chrome browser, it shows the massive difference with how the pictures are rendered in both list view and grid view on mobile. You can clearly see the difference in quality. We want the resolution of the pictures in List View to be the same in Grid View.
See the attached picture.
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You must be logged in to view attached files.The images provided are given by WordPress to reduce the loading time of the website, and we may not always have control over them. We ask for your patience as we undergo an update to address more important problems. Once that is complete, we will reevaluate your request and do our best to assist you.
I also recommend you to update (Last Update:27 February 2024) the theme and check again .
Thanks.
Hi Alex, we have been waiting for almost a month, Please see the screenshot in the google drive link:
https://drive.google.com/drive/folders/100hIX6Mm-rMuJJj0p3d0DUq-K5I5SMrJ
I also recommend you to update (Last Update:27 February 2024) the theme and check again .
Thanks.
Hi Alex, I have updated to the latest theme, it has NOT fixed this issue, also it has ruined the logo on the top left and removed certain pictures on the front page, i am working on fixing these problems but our MAIN problem remains the same, blurry low quality pictures in Grid View compared to the High quality pictures in List View.
Please can you at least recognize and admit there is an issue? I dont mind waiting a little more for the fix but what bothers me most is that you acting like its not a problem and my client only ever sees this problem and its not getting fixed.
This theme has many problems and issues and we are grateful that you have fixed most of them in excellent time, but just this one issue has not been properly handled.
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