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Hello,
our previous developer has installed this theme but he wouldn’t give us the license key or the updated theme. So we bought it again.
We are trying to upgrade from PHP 5.6 to 7.x but the site crashes everytime we do that. Please advise we have updated WordPress core and all of the plugins. We also tried to update on the newer version of your theme but everytime we do that the site’s becoming a blank page.
So the question is can you help us update your theme version to be able to raise to PHP 7.x?
Thank you in advance!
Best regards,
Mike
Private Content HiddenThank you for your fast reply! Please remember the site is a live e-shop with traffic thanks! 🙂
Private Content HiddenUnfortunately to fix the error I need to see it on your website . If you need a secure update, you can use our paid service . http://templines.com/our-services/
Thanks
Well what kind of support are you offering, especially since we re-bought the theme for your support, if not for upgrade of your theme’s version?
1. Free support .
The updates you do on your own, we provide only bug fixes within 1-3 days if they exist but you will also need to disable all third-party plugins and caching. All this happens on your side and your live site which can affect your buyers .
2. Theme update services
If your site is already running but you want to update your template or plugins but to avoid stopping the site, we can offer you a paid service to safely update your site . We will backup your site and install the update safely and quickly . We do this on our server with further transfer to you .
Hope this is now more clear to you .
Alright do you accept Paypal? We are going to do the order ASAP
I am trying to do the order but your form will not send the request. I am sending you on private all the data you need.
Private Content HiddenWe started the migration if all is well then you can pay later . Thanks
Thank you very much, let us know when it’s time to pay 🙂
Many thanks!
Just wanted to let you know that we’re working on it . Please wait. Thanks
Unfortunately, we have some problems cloning your site because it takes more than 6GB. Can you contact your hosting provider to clone your website on your server for a secure upgrade ? Thanks
This update will be on the spot or do you mean to create a staging site? Our hosting provider is keeping daily backups but as I already mentioned since this is a live e-shop we can only do experiments on Sundays that the physical store is closed.
We can try it on Sunday if you don’t mind .I checked your site and noticed a lot of third-party plugins that can also cause problems . Thanks
That’s great if you can try on Sundays. Will you need anything from us?
You need to increase the PHP version to reproduce the error . Thanks
You can send me an email (you can find it on private content) whenever you want me to increase PHP to 7.x. Thanks!
Private Content HiddenHi it’s Saturday and the shop is still open, so we can’t turn it to PHP 7.x yet
I understand, but do it when you close because I have plans with my family for Sunday afternoon . Thanks
In half an hour, I will send you a msg
let’s go on email, it’s faster. I am turning to php 7.0 whenever you tell me
Private Content HiddenOK since you are not responding here are the credentials for CPanel. From there you can chose the PHP version whenever you want. Don’t forget to reverse it back to 5.6 if the upgrade doesn’t work. Don’t leave the site broken, thank you!
Private Content HiddenPlease increase the PHP version and disable all caching by yourself and let me know . Thanks
Done . Please check now. Unfortunately, your version of the theme has custom changes that your developer has created and you cannot use global theme update . You can use our service if required .
Unfortunately this plugin is no longer compatible with your php version , if you enable it cause fatal error . Please contact with author this plugin .
Thanks
Amazing! So if we disable this plugin we’ll be alright?
I just upgraded php to 7.2 and it still works 🙂
oops now the site crashed. I just added a product to my basket and that was it
I made some changes to the theme files for compatibility with the php version 7 >
Please make a backup before doing any plugin updates .
Winbank plugin is no longer compatible with php version 7 > .
Thanks
OK let’s work on the site on Monday and if everything is alright please send us your Paypal to wire you the payment). Many thanks for your prompt work!!!
Just one question, did you make the changes on child theme? Is this going to affect our updates on the theme? Thank you once again!
PHP 7.x
This topic is: not resolved