Hi, Need to do some major updates on a site that I manage and the theme is having some issues, the main one being that the Renew Options page will not load. Can you please help?
You are currently in violation of the license agreement . Please grant licenses to all domains that you have granted . Multi-use of a single buyer key for multiple sites is prohibited . Otherwise, we will have to contact envato and block your support . Thanks
I am not in violation of anything. I bought two licenses three years ago when we built out the two sites. I just don’t have access to that theme forest account. I even had to buy a third license last week just to get access to the support for this because the theme is malfunctioning. I am not asking for help on the criticalaire.com site. I am asking for help on ElitAire.com site, which has a valid license (two actually) which allowed me the ability to even message you here.
I have multiple accounts with them from multiple emails I have had over the years. This is a client that I built the sites for in 2017/2018 when I was running a marketing agency full time, but that agency shut down in 2019. Im not trying to scam anyone. If you wont help me until I show you two licenses, I will buy another one, but I’d rather not given I have now paid for three licenses for the Renew theme. I didn’t buy extended support as I didn’t foresee the template essentially fatally erroring forcing those who use it to et support help… I am open to paying you guys to help me get this fixed and even helping me optimize the sites as they are both having issues with speed and other things.
Now Ok. Please create a backup copy of the site and disable all third-party plugins so that I can update it . Unfortunately it’s late on my side and I’ll be able to get back to work in 9 hours and help you.
Hi Alex, I was able to get access to the renew options and updated the logo, however, now the site is in a critical error and I am not sure what happened.
