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On a recent update our theme broken and we can’t figure out what is causing it. We’ve tried downloading and installing a fresh copy of the theme, but if we activate it, then it crashes everything. I’m providing our access info in the private content below so you can please have a look.
Hi Alex – see details in private note.
Ftp not work
Status: Connecting to 192.168.100.215:21…
Status: Connecting to 192.168.100.215:21…
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Thanks
Hi Alex- See below.
I disabled all plugins and templates but the error still exists, please contact your hosting provider or make a clean installation of the wordpress . Thanks
Hi Alex- The staging site we provided (corpstage.webwareservices.com) is a brand new installation we just setup a few days ago, and it shows the same issue. So how will doing a fresh WP installation make any difference for the live site if the brand new test site has the same exact problem?
Please install clean wordpress site and give me admin and ftp access. Please not install theme only clean wordpress site . Thanks