We cannot add new items to the menu

[ramherferParticipant]

When you mark the page that we want to add to the menu and press the add button, the in process symbol remains in motion and if after a reasonable amount of time you press the save button, it gives an error and sends the following message indicated at the end (1). We have also tried it visually without success.

We cannot add new items to the menu, due to a problem in the template. We have customized the template. We don’t know if updating it from WordPress could damage our site.

 

[ramherferParticipant]

We attach video of the problem.

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[Alex – Support TeamKeymaster]

Hi.

Please give me admin  access.

Thanks

[ramherferParticipant]

Tanks Alex access admin mode in private content.

Private Content Hidden

[Alex – Support TeamKeymaster]

Please give me ftp access.

Thanks.

[ramherferParticipant]

Ftp access in private content

Private Content Hidden

[Alex – Support TeamKeymaster]

Fixed. Thaks.

[ramherferParticipant]

Thanks to you Alex. Great support!!

[Alex – Support TeamKeymaster]

You are welcome;)

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