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I’m trying to install Plugin: Revolution Slider
i can ony install demo code to 97% and its not displaying the css on the site
Unpacking the package…
There has been a critical error on this website. Please check your site admin email inbox for instructions.
i will put the access below in the private content
Private Content HiddenIt looks like your hosting is not wordpress friendly , please contact the hosting support and ask her for details . It also throw an error after updating wordpress .
https://monosnap.com/file/d348UWVHh6R7m3yphYFp60WYKMi3vU
https://monosnap.com/file/5CO7okNOEFhK5qgwJMD7VKR4Buvv5n
Thanks
Do you offer a cooling-off refund period? I purchased this yesterday and after these issues, I’ve realized it’s not the right software for me
Unfortunately , if this is a server problem , then no refund is provided . Please contact your hosting provider about . Thanks
I can not run or even use your software on the server hosting I have, this was only found out after you looked into it after I purchased it! My hosting can’t support your software so the goods sold to me are unfit for purpose. Please accept my request for a refund, I’m only going to purchase software from themeforest.net that will work on my hosting that offers a simple booking form.
It looks like you didn ‘t understand me , your hosting doesn ‘t even support wordpress . Just try to update it and you will see an error. You will have problems with any template purchased on the market and you need to deal with this by writing to your hosting support. Thanks
Yes, I understood, I have tried to update and can see the error this is why i contacted you straight away! the error lies with your software relying on word press, something I cant use! My hosting package is running html and php sites perfectly something that I will look for on the market going forward. I really don’t understand why you won’t give me a refund? I have a legal right to reject goods that are unfit for purpose within 30 days! it’s not even been 24 hours! and we both know i can’t use your software.
Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below.
You don’t want it after you’ve downloaded it
The item did not meet your expectations or you feel the item is of low quality
You simply change your mind
You bought an item by mistake
You do not have sufficient expertise to use the item
You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).Reading through each bullet point none of the above fit my situation!
the software doesn’t work to start with.
You do not have sufficient expertise to use the item
The problem is not in our product, but in your server that does not support WordPress.
Thanks
WordPress works on the server it supports it it was set up before i purchased to see if it worked just seems to be your template
word press will not install plugin
This topic is: not resolved
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