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Hello,
I recently purchased the theme, however when I try to activate it I get that the code is not valid.
Can you review it?
Thanks
Hello.
I deactivated your old site and you can use it again but if you delete the site don’t forget to deactivate the code before.
Thanks.
Hello,
I had to delete the site where I was using the template and I need to install It again. I have deactivated as you said but it gives me the error from yesterday again.
Can you check It?
Thanks for your help
<pre id=”tw-target-text” class=”tw-data-text tw-text-large tw-ta” dir=”ltr” data-placeholder=”Traducción” data-ved=”2ahUKEwiNn6m62ZiEAxV6Q6QEHS-mCicQ3ewLegQIBRAT”><span class=”Y2IQFc” lang=”en”>Hi,
Thanks for the help. However now I have another problem.
I have imported the Tools Equipments template three times and each time it was imported incorrectly.
Among other problems are: the Transports page looks very different from the demo, the home page was not imported correctly and when I access the seller’s dashboard or the user account I get a 404 error
I’ll send you access to the platform administration so you can take a look.
Thanks
</span>Private Content HiddenHi,
I give you FTP access:
Host: <b>217.61.210.26</b>
User: support_ftp
Password: En8?w08m7
Port 21
Done. Please use new access admin/change_me .
Thanks.
Hi,
I have seen that there are very important errors.
After creating a user, clicking the user account button in the menu on the right shows that the page does not exist.
You can do the test with the access that you attached to us, after logging in and clicking on this url: https://desarrollo27.com/bolsosmarketplace/members/admin/
Another error we have detected is that, after clicking on Find Equipment, it shows the page with disproportionate product photos.
I attach screenshots of the detailed errors
Please, we need you to review all the functionality of the template. We will also need documentation.
Thank you,
Attachments:
You must be logged in to view attached files.<pre id=”tw-target-text” class=”tw-data-text tw-text-large tw-ta” dir=”ltr” data-placeholder=”Traducción” data-ved=”2ahUKEwij982Vz5mEAxW5hf0HHdyCBlgQ3ewLegQIBRAT”><span class=”Y2IQFc” lang=”en”>Hi,I have checked again and the same thing that I reported in the previous response continues to happen.
I am attaching a video so you can see it more clearly</span>
Attachments:
You must be logged in to view attached files.Please clear your browser cache we have already fixed it. Thanks.
We see that the previously reported has already been corrected, however we have detected another very serious problem.
Elementor does not allow us to edit the template, change logos, edit the header and edit the footer.
Please we need an urgent solution to this, we are encountering many problems with this template and if this continues we will proceed to request a refound.
Thanks,</span>
Elementor is used for building blocks on the homepage, which is why it is called a page builder and not a theme editor. To edit the template, you need to use the WordPress customizer.
Thanks.
Attachments:
You must be logged in to view attached files.Hi again,
We have fixed the issue.
Thanks for you help.
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