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We are having an issue where the Safeguard options page is not showing:
themes.php?page=adminpanel
Is this a known bug?
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You must be logged in to view attached files.FYI we have support (we just bought it) but Envato hasn’t caught up yet.
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You must be logged in to view attached files.Hello.
Please provide me purchased code .
https://monosnap.com/file/YTiM0c6vSqbStrISHL4xozmotdeB1y
Thanks.
That header option is not available (see screen capture).
Private Content HiddenAttachments:
You must be logged in to view attached files.In private message area
Private Content HiddenUnfortunately the latest version is not compatible with your version of the theme . If you want to use the latest version you need to rebuild the content. Thanks.
The latest version of what? I bought and have updated the theme when required.
If that is the case then I want a refund from the Envato side for the support, since you wont support it.
Thank you for your feedback. You have installed a version that is not compatible and to continue using it you just need to revert the site to the old version. We are not forcing you to rebuild your site. Unfortunately we believe that based on it, we should discontinue communication with you. Thanks again.
YOu are bring intentionally obtuse.
We are not experts, we need you to explain what you mean more clearly.
“You have installed a version that is not compatible ” A VERSION OF WHAT?
The theme version?
A Plugin version?
The WordPress version?
We have asked this questions several times already and you simply will not answer because of my rating.
So go ahead and hide in the corner. I will one start you everywhere with screen captures of this terrible support interaction. And I will reverse the charges on the support purchase if we dont get a refund.
Cannot Edit Header Contact Info
This topic is: resolved
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