There seem to be a conflict in the theme as regards how companies can be able to reply to review comments. One part said it is through verification. Another part said it is through paid membership.
There are fundamental flaws in the design of Gazek Theme. This are the errors.
A user “Dayo” was able to reply to review comment on a company <span class=”fl-reply-from”>”Leased Linecan”. This was not suppose to be so because in your documentation, only verified owner of the business with running subscription suppose to have the access.</span>
Also the reply by the user “Dayo”was captured on the front end “replied by the company <span class=”fl-reply-from”>Leased Linecan”. </span>
In this case, it can be said that your theme does not run as marketed on themeforest and a good ground to demand refund.
I am therefore asking for refund of my payment for theme as I it is obvious that the theme documentation upon which the decision to buy these theme was misleading in material facts.
I created a new user to test and it requires a subscription to respond , if you don’t offer the subscription option, you need to disable the subscription plugin.
Your theme documentations is lacking in details. Please review and make more comprehensive and clearer.
I am sure a lot of people who bought this theme will abandon it due to ambiguous theme documentation. I honestly hope all this stress on this Theme will be worth it at the end of the day.
Will the plan setting in Gazek still work if I disable Membership pro?
Your theme documentations is lacking in details. Also, the theme design is confusing and conflicting. Please review and make more comprehensive and clearer.
I am sure a lot of people who bought this theme will abandon it due to ambiguous theme documentation. I honestly hope all this stress on this Theme will be worth it at the end of the day.
My further comments are:
Will the “Plan” setting in Gazek still work if I disable Membership pro and How?
2. Also, why did the User’s reply to the comment denoted as “reply from the Company” instead of “reply from Dayo”? This is a fundamental design error.
If paid members plugin is not needed, you have the option to deactivate it, but the plan pages will not work, this is a logical consequence of deactivating the plugin. Please note that this plugin does not come with the default theme and is not required.
Unfortunately you did not address the fundamental issue of the theme misreporting user’s comment as company’s comment. If you are unable to correct this fundamental issue (among countless other bugs), you will have no option than refunding my payment on grounds that 1. your theme documentation was misleading. 2. Your theme does not work as advertised.
Unfortunately you confuse me with your with huge texts, making it difficult for them to understand main problem. I follow ONE problem in the ticket and if you write something new I need to ignore it until I complete main task at hand. This information is in the header of the website: Use one topic for one question to avoid confusion .
This is the second task and is not an error but i kindly will fix this text for you in a future update . Please have more patience.
You will agree with me that its an integrity issue for A user’s reply to review to display the reply as coming from the company. We cannot go live with this error not corrected.
