Following Youtube Video: User Dashboard

[shan59Participant]

trying to set up the user dashboard.

The next step via the YouTube video says to choose “vender dashboard template”. but this option is not present on the template dropdown. Reference video below:

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[shan59Participant]

I have also seemed to mistakenly removed the “places” tab and now “place categories are gone. I attempted to rename “places” and “stylists”. Can you help to undo this?

[Alex – Support TeamKeymaster]

Hello.

This video is a bit outdated and we have made many improvements unfortunately we have removed the subscription option but due to high demand we are going to bring it back soon.

https://templines.info/docs/

Thanks.

[shan59Participant]

The help I need isn’t based on the subscription portion. I accidentally made a change that removed “places”. I attempted to change “places” to “Stylist” and now that tab on the dashboard has changed completely.

 

[shan59Participant]

Is there a way for me to reinstall the entire theme?

Attachments:

You must be logged in to view attached files.

[shan59Participant]

TM Reviews plugin is not allowing me to add categories a. Please help asap

[shan59Participant]

admin access below

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[shan59Participant]

ratemystylist.a2hosted.com/wp-admin

shan59 wrote:

admin access below

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[Alex – Support TeamKeymaster]

Please give me ftp access.

Thanks.

[shan59Participant]

How do I do that??

[shan59Participant]

See the information below.

Also, The website is now in recovery mode due to an error that has occurred. I have included the recovery mode URL below.

I hope the information below is everything you need. If not please let me know what you need and where I can find it.

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[shan59Participant]

new recovery link

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[Alex – Support TeamKeymaster]

I need FTP access not c-panel.

Thanks.

[shan59Participant]

How do I give you that access??

[shan59Participant]

FTP access:

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[Alex – Support TeamKeymaster]

FTP is empty https://monosnap.com/file/IqZ4KlpJ0RA5SGTpNLv0zBaos5ql2c

When creating an ftp, specify the site folder, not a new empty folder.

You can get all the instructions from your hosting provider.

Thanks.

[shan59Participant]

Hello, I contacted my hosting support to get you access to the file. Please let me know if you need anything else.

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[shan59Participant]

I had to deactivate the theme and plugins.

[Alex – Support TeamKeymaster]

Error: Critical error: Could not connect to server

Example ftp accesses:
host:192.168.1.1
user:user
password:12345

[shan59Participant]

My apologies I typed the incorrect information.

If you are blocked from the website, could you send me your IP so I can make sure your IP is not blocked. If you don’t know what your IP is please go to: ipfinder.us please provide me the number in red with periods.

 

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[shan59Participant]

Recovery link

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[shan59Participant]

Please I need help fixing the major error

[Alex – Support TeamKeymaster]

Done. Please use new access admin/change_me .

 

Thanks.

[shan59Participant]

Thank you Alex! You are the best xoxo

[Alex – Support TeamKeymaster]

You are welcome;)

Please do not forget to leave your feedback on our support on themeforest and and get the status of a premium user ( your questions will be considered first ) . Unfortunately, many satisfied users forget to do this and we do not get a very high rating while working really hard. It takes less than a minute. Big Thanks 😉