Image carousel not working – conflict with Elementor?

[hello@madebyhudson.com.auParticipant Support Period Has Expired]

Hi – We’re experiencing an issue with the image carousel on https://budgetoutdoorpartyhire.com.au/ (just below the hero image) on the homepage. The attached image shows the error message from the Inspector – showing it’s due to a conflict between the Renroll theme and  Elementor.

We have tried switching the theme with TwentyTwentyThree and the image carousel works fine.

Can you please let us know what we can do to fix the issue?

Many thanks in advance

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[Alex – Support TeamKeymaster]

Hello.

Please give me admin  access.

Thanks.

[hello@madebyhudson.com.auParticipant Support Period Has Expired]

Hi Alex, please see the link in the private content

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[Alex – Support TeamKeymaster]

ERROR: The username or password you entered is incorrect.

You can create admin access for WordPress using plugin Temporary Login.

[hello@madebyhudson.com.auParticipant Support Period Has Expired]

OK great, I will do that – which email address should I use to set it up?

[Alex – Support TeamKeymaster]

You don’t need to know my mail to create access. Thanks.

[hello@madebyhudson.com.auParticipant Support Period Has Expired]

Hi Alex, I have created a login. Please see private content.
Asha

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[Alex – Support TeamKeymaster]

Please update theme plugin https://monosnap.com/file/VOMm1Op8ysj4LieSBmWOjhqltXWXGb

Thanks.

[hello@madebyhudson.com.auParticipant Support Period Has Expired]

Apologies, that plugin caused an issue with our site. Please find new details in the private content:

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[Alex – Support TeamKeymaster]

What kind of issue? Please provide more details . This plugin must be updated to be compatible with the theme.

Thanks.

[hello@madebyhudson.com.auParticipant Support Period Has Expired]

Hi – that’s been updated now. The carousel is still not working. Do you need more from my end?

I appreciate your patience!

[Alex – Support TeamKeymaster]

Work fine https://monosnap.com/file/9ZCYZw1X6x2LmXMfrM5IzPu6f0u8Pa

Thanks.

[hello@madebyhudson.com.auParticipant Support Period Has Expired]

Hi Alex, the image carousel / slider that’s not working is at the top of the page, under the hero section. It is built in Elementor – I have attached screenshots.

Thank you

[hello@madebyhudson.com.auParticipant Support Period Has Expired]

Hi Alex, the image carousel / slider that’s not working is at the top of the page, under the hero section. It is built in Elementor – I have attached screenshots.

Thank you

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[AlexeyModerator]

This is a well-known Elementor bug that appears in various themes. To fix it, need to disable this option. Now the carousel works

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[hello@madebyhudson.com.auParticipant Support Period Has Expired]

Hi – thank you for pointing this out.

Have you also disabled plugins on the site? And reset the Admin password?

 

[hello@madebyhudson.com.auParticipant Support Period Has Expired]

There have been changes made to the site, which have reverted the settings. Can you please let me know if you changed any settings? Thank you

[Alex – Support TeamKeymaster]

We have disabled third-party plugins and you can enable them again . Thanks.

[hello@madebyhudson.com.auParticipant Support Period Has Expired]

Thanks Alex, the theme has reverted to old settings – old images, formatting and top menu area – did you do anything there?

[Alex – Support TeamKeymaster]

Please enable your child theme .

Thanks.