Internal Hero Images Missing

[katieParticipant Support Period Has Expired]

Hi there-

None of our internal hero images appear unless one does a hard refresh. How do we ensure they load every time without needing to refresh?

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[Alex – Support TeamKeymaster]

Hi

Unfortunately I don’t quite understand your problem , please attach a screenshot for clarity .

Thanks.

[katieParticipant Support Period Has Expired]

Hi Alex,

The first image that is seen on any of the internal (non-homepage) pages is not appearing when the page loads. I can hard refresh and sometimes the image will appear.

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[AlexeyModerator]

At the address you gave me I see this: https://monosnap.com/file/EMHAeXEC7Ikjelktaj71SSOsDEMXu0

[katieParticipant Support Period Has Expired]

I am not able to replicate that issue.

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[katieParticipant Support Period Has Expired]

Alexey- do you mean the address link I sent took you to a 500 error page? Please provide more details.

The header image is still not showing up on the internal pages.

[AlexeyModerator]

Hi! Please disable Smush Lazy Load plugin. It conflicts with the theme. Because the theme has already implemented lazy load.