Issue with Demo content import

[GTS_SoftParticipant Support Period Has Expired]

Hi There,

I have purchased theme and tried to install it, installation was done successful however when tried to install plugins to gather it generates error of sprintf() too few arguments, though I overcome of it by installing plugins individually. but when I tried to import demo content it shows errors and some content was not imported, please see the attached image. Please assist

 

 

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[Alex – Support TeamKeymaster]

Hi

Please give me admin and ftp access.

Thanks

[GTS_SoftParticipant Support Period Has Expired]

Hi There,

 

Sorry for the late reply

Here is the Admin and FTP access. Please check issue with demo content. Also facing issue with theme update, I got email on registered email id about theme update, but when I didnt get theme update notification on my site admin also I did tried to update theme manually but its saying “Destination folder is already exist”

Please do needfull.

Thank you.

 

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[Alex – Support TeamKeymaster]

Please give me ADMIN access.

Thanks

[GTS_SoftParticipant Support Period Has Expired]

Here is the admin details:

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[Alex – Support TeamKeymaster]

How about site url ?

Thanks

[GTS_SoftParticipant Support Period Has Expired]

Hi Alex,

 

Sorry for the confusion

here is the site url:

 

 

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[Alex – Support TeamKeymaster]

I updated theme version.

Please check.

 

Thanks

[GTS_SoftParticipant Support Period Has Expired]

Hi Alex,

Yes I can see you have updated the version. What about demo content issue?

Also please let me know what was the issue with update as it was not working for me, how can I do that by myself for future updates?

 

[GTS_SoftParticipant Support Period Has Expired]

Hi Alex,

Please let me know issue with demo content and fix. I want to start updating site now.

[Alex – Support TeamKeymaster]

The problem with the import demo content fixed in the latest version .

To successfully update a template, you need to uninstall the old version before installing the new version .

Thanks

[GTS_SoftParticipant Support Period Has Expired]

Hi Alex,
You mean to import proper demo content I need to re-install the entire theme?

 

[Alex – Support TeamKeymaster]

Yes but i reinstalled your template and now all is well .

Thanks

[GTS_SoftParticipant Support Period Has Expired]

Hi Alex,

Thank you for the reply.

You mean you have imported all demo content now?

 

[Alex – Support TeamKeymaster]

Yes, you have all demo content now

Thanks

[GTS_SoftParticipant Support Period Has Expired]

Hi Alex,

 

Thank you for your reply. Can you please let me know, How Can I confirm that all contacts are imported as snap I sent shows that issue was with some product demo content. Let me know how can I check this.

Thank you.

[Alex – Support TeamKeymaster]

How Can I confirm that all contacts are imported

Unfortunately I don’t understand your question . Please try to be more clear .

Thanks

[GTS_SoftParticipant Support Period Has Expired]

Hi Alex,

 

As you have suggested I have installed latest version of theme again on my server, but it still has following issues.

1. Home page 2 has a broken video compare to preview url

2. All other pages have black background while in theme preview all has background image

 

can you please fix this issue and let me know why its happening, I really want to start building my site and cant move forward with these issues.

Here is the site URL, FTP and Admin Access

Thank you.

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[Alex – Support TeamKeymaster]

I installed all the updates and the new demo content with slides . Please check .

Thanks

[GTS_SoftParticipant Support Period Has Expired]

Hi Alex,

Thank you for the reply. But you have updated something and second issue is resolved that I have mentioned previously but you did something wrong and have replaced home-2 with split slider and wiped out Home-2 completely.

Please do need full and add all 3 home options back on site  same as demo http://pro-theme.com/wordpress/moresa/home-2/

Thank you.

[Alex – Support TeamKeymaster]

Dear buyer, I did not destroyed it is simply reversed . You have three sliders is is revolution ans splitslider and you can manage them as you wish .

If you check our demo today, you will see that we no longer use the video slider . http://pro-theme.com/wordpress/moresa/

I added all three variations now on your website .

Thanks

[GTS_SoftParticipant Support Period Has Expired]

Hi Alex,

Thank you for the reply, I can see you have added it. and also updated theme preview. Thank you for your support. I am good to go now. One quick question, I want to create a child theme. What you suggest, can I use install child theme that I had downloaded yesterday or should I download latest theme files from themeforest and install child theme from new download?

Thank you again.

[GTS_SoftParticipant Support Period Has Expired]

As I can see, child theme style.css contains same theme name as moresa.  Isnt it should be moresa-child or something?

[Alex – Support TeamKeymaster]

You can use the older child version .

Thanks