Three days have passed, two of which were weekends. Showing consideration for other people’s days off is a sign of good manners. I don’t have access. https://monosnap.com/file/UApRJrAaSsCMW5mnCPDKLzoQvZMof8 Also remove all third party plugins and clear caching to find the cause of the problem. Thanks.
Your way of respoding to customers shows in all ramifications that YOU LACK MANNERS AND RESPECT FOR CUSTOMERS. IN FACT, YOU ARE VERY RUDE INDIVIDUAL! In the course of the 3 days, you have logged in to address issues leaving this untouched after giving you access. Your national anthem has always been “give me access” and after you are given, you will run away. This has been your pattern of work and honestly, its regrettable I came across your whack theme with hopeless support desk.
I have used support access to log in now without issue. I have studied you and I can say very BOLDLY that you do not have solution focused mindset rather you prefer to create bottlenecks to elongate issues.
Cache has been cleared yet NO solution. Please fix. I am waiting
I have provided another version of the admin access details below.
You can pass your message without been rude or disrespectful to your customers. How can you say your customer has no manners? That’s quite rude and disrespectful. I have never witnessed your kind of support personnel since I started patronizing Eveato
Its not about convincing you about how incompetent you are, compared to other support desk on Enveato I have been in with, there is a lot of room for improvement on your side. I don’t care how many themes you have sold or how many years you have been in this business.
I am CISA holder (if you know what it means) and I can tell you, your support quality is 1 out of 10.
I use the link you gave me and it is the correct login to the admin panel.
The access profile is working fine.
This works correct for you because we are in different locations, and in such cases, the hosting provider or third-party security plugins may impose location restrictions. As a CISA owner, you should know what I’m talking about, right? Let me know if it’s still not clear .
The issue was not LiteSpeed Cache but the Elementor Footer Menu you removed. What I expected you to do was to fix the conflict between your theme and Elementor Header & Footer.
I do not like the Theme Footer and that was why I changed it. That’s what I do with the all themes I have bought on Enveato so far.
The conflict is with the Theme header on Mobile. The Theme Header on desktop works fine with Elementor Footer.
A better approach is to fix the conflict between your Theme and Elementor Header and Footer because that is what I really want.
First in the ticket itself I asked you to remove all third party plugins but you ignored my message and created a lot of confusion . I need you to follow my advice instead of trying to get me to waste time looking for causes of problems that are not the problem of the thread .
Unfortunately, supporting third-party plugins is not part of my free of support. I will consider using it in the future but unfortunately at the moment I have a big work load.
Just take it as part of loads of fixes you’ve got to do on this Theme. Its indeed obvious you are miserly with support.
What you should have done is to release only fully tested and passed Themes to the market. This will minimise the level of support you will have to provide. But as it is, Users begin to experiences issue write from installation stage.
The theme documentations are either unclear, conflicting, or grey/silent on many parts of the theme hence putting a lot of stress on the customers and workload on rude and slippery support.
Now I need 4 Navigation Menu in the footer while your theme only has one navigation Menu. What support should should do is to resolve the conflict in the theme. I am not asking you to support third party plugin. You claimed your theme works with Elementor. So I dont understand why it is difficult to use elementor footer with the theme or this another unveiling of misleading marketing communication?.
Just take it as part of loads of fixes you’ve got to do on this Theme. Its indeed obvious you are miserly with support.
You purchased a theme, not my support, so I am not obligated to do anything more than what is shown in the demo. You have already created 45 tickets, and I have successfully closed most of them, so your words sound hypocritical after you ignored my advice to disable third-party plugins to find the cause and made me do it instead.
The theme documentations are either unclear, conflicting,
You can write me what is not clear and I will correct the documentation.
I am not asking you to support third party plugin. You claimed your theme works with Elementor.
Yes, but ca not support all third-party for Elementor . Please don’t distort the meaning of obvious things.
What’s not included in item support
Item customization
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services.
The problem is solved by disabling a third party plugin which is not part of my support , please contact the author of the plugin for help or consultation . I have to close this ticket as you are creating confusion for it . Now it work https://go.screenpal.com/watch/cZeuF4V7R6A
