Purchase code is NOT working while Theme Activation

[ankurdidwaniaParticipant Support Period Has Expired]

We have downloaded the theme and trying to activate the theme.

But the purchase code is not working while Theme Activation.

It is showing error attached with this forum.

Please help urgently.

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[Alex – Support TeamKeymaster]

Hi.

Please give me admin  access.

What demo do you whant ?

Thanks

[ankurdidwaniaParticipant Support Period Has Expired]

Yea sure
Sharing you wordpress admin URL, ID and password in private content.

Kindly activate the theme with the purchase code.

Attached is the purchased code with this.

Kindly help to resolve the issue at the earliest.

Private Content Hidden

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[Alex – Support TeamKeymaster]

What demo do you whant ?

Thanks

[ankurdidwaniaParticipant Support Period Has Expired]

Sir,

Currently we are facing ISSUE in activating the Theme using Purchase Code Provided by you.

Help us to activate the Theme.

[ankurdidwaniaParticipant Support Period Has Expired]

You can access our WordPress setup.

We have already installed the theme in WordPress.

But we are NOT ABLE TO ACTIVATE USING Purchase code. Please find the WordPress credentials in Private content to test and resolve.

Private Content Hidden

[ankurdidwaniaParticipant Support Period Has Expired]

hii i flow this step

• Activate theme using purchased code ( If you are using a development site, you can deactivate your code to move your site to the main domain . )
• After theme activation, you will see all the required plugins to be installed . Please install all required plugins ( you can disable unnecessary later ) .
• Now you can import the demo

demo name is – Tools Equipments

But we are NOT ABLE TO ACTIVATE USING Purchase code. Please find the WordPress credentials in Private content to test and resolve.

[Alex – Support TeamKeymaster]

We are contacting the envato team about this problem because the problem is on the envato api side and so I want to set up a demo for you while we investigate .
What demo do you whant ?
Thanks

[ankurdidwaniaParticipant Support Period Has Expired]

demo name is – Tools Equipments

[Alex – Support TeamKeymaster]

I will transfer a full site dump that will remove your old data but make the site 100% like our demo, if they are important to you then let me know.  It will Ok ? If no please provide me ftp access.

 

Thanks

[ankurdidwaniaParticipant Support Period Has Expired]

Yes, please trasnfer full site dump.

[Alex – Support TeamKeymaster]

DONE.

Please use new access admin/change_me

Thanks.

[ankurdidwaniaParticipant Support Period Has Expired]

Okay please share WordPress backend URL and I’d and password

[Alex – Support TeamKeymaster]

I have sent you the login details above . backend URL you send me . please use it .

Thanks.

[a59327424@gmail.comParticipant]

Hello. I’m facing the same issue, code error message while trying to activate the theme using the Item Purchase Code.

How can i solve this?

Attachments:

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[Alex – Support TeamKeymaster]

Please provide me purchased code and admin access.

Thanks.

[a59327424@gmail.comParticipant]

Hello

I’m facing the same issue again, i had to reinstall the theme and again cannot activate it with purchase code, can you help me fix this again please. (access info sent in private)

Private Content Hidden

[Alex – Support TeamKeymaster]

We have solved the problem in the latest update, please download and use the latest version of the theme. Thanks.