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[k.blough@1stteamllc.comParticipant Support Period Has Expired]

I believe I am having this same issue.

Video box

The video does not load in the popup box on my homepage.

 

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[Alex – Support TeamKeymaster]

Hi

Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Error: Remote certificate not trusted.
Error: Critical error: Could not connect to server

Thanks

[k.blough@1stteamllc.comParticipant Support Period Has Expired]

I was just able to connect without issue.

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[Alex – Support TeamKeymaster]

Perhaps your hosting provider is blocking our country .

Thanks

[k.blough@1stteamllc.comParticipant Support Period Has Expired]

Could you give me instructions on what changes need made then?

[Alex – Support TeamKeymaster]

Please update this file hemes/autodoc/assets/prettyphoto/js/jquery.prettyPhoto.js

Thanks

[k.blough@1stteamllc.comParticipant Support Period Has Expired]

That worked. Thank you.

[Alex – Support TeamKeymaster]

You are welcome;)

Please do not forget to leave your feedback on our support on themeforest and and get the status of a premium user ( your questions will be considered first ) . Unfortunately, many satisfied users forget to do this and we do not get a very high rating while working really hard. It takes less than a minute. Big Thanks 😉