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Video Box

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  • 3 years, 3 months ago k.blough@1stteamllc.com
    Participant
    Support Period Has Expired

    I believe I am having this same issue.

    Video box

    The video does not load in the popup box on my homepage.

     

    Private Content Hidden
    3 years, 3 months ago Alex – Support Team
    Keymaster

    Hi

    Error: Connection timed out after 20 seconds of inactivity
    Error: Failed to retrieve directory listing
    Error: Remote certificate not trusted.
    Error: Critical error: Could not connect to server

    Thanks

    3 years, 3 months ago k.blough@1stteamllc.com
    Participant
    Support Period Has Expired

    I was just able to connect without issue.

    Attachments:
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    3 years, 3 months ago Alex – Support Team
    Keymaster

    Perhaps your hosting provider is blocking our country .

    Thanks

    3 years, 3 months ago k.blough@1stteamllc.com
    Participant
    Support Period Has Expired

    Could you give me instructions on what changes need made then?

    3 years, 3 months ago Alex – Support Team
    Keymaster

    Please update this file hemes/autodoc/assets/prettyphoto/js/jquery.prettyPhoto.js

    Thanks

    3 years, 3 months ago k.blough@1stteamllc.com
    Participant
    Support Period Has Expired

    That worked. Thank you.

    3 years, 3 months ago Alex – Support Team
    Keymaster

    You are welcome;)

    Please do not forget to leave your feedback on our support on themeforest and and get the status of a premium user ( your questions will be considered first ) . Unfortunately, many satisfied users forget to do this and we do not get a very high rating while working really hard. It takes less than a minute. Big Thanks 😉

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