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Hello support team, hope you’re well.
As per title frontend editor of WPBakery is not loading, it freezes on a blank page with the WP logo in the middle.
Already contacted WPBakery support that did some tests and they told me is a theme issue and to contact you for further support.
Many thanks in advance for you kind reply.
Cheers,
Federico
Private Content HiddenPlease give me FTP access.
Thanks
My time zone UTC+3 , please keep this in mind when you are waiting for a response .
Reply is in private content message. Thanks,
federico
Private Content HiddenSee private content.
Private Content HiddenResponse: 530 Errore critico: Impossibile collegarsi al server, verificare i dati di autenticazione usati e la corretta configurazione del filtro accessi FTP se attivo
Error: Critical error: Could not connect to serverMy time zone UTC+3 , please keep this in mind when you are waiting for a response .
Dear Alex, please see below in private.
Private Content HiddenPlease check now. Thanks
My time zone UTC+3 , please keep this in mind when you are waiting for a response .
Wow!! It’s working now! You’re a genius Alex thank you very very much!
May I ask you to explain how did you solve? So in case I’ll need to reset or create a new website I’ll know what to do!
Many many thanks! 5 stars*****
Private Content HiddenUpdated js composer .
Thanks
My time zone UTC+3 , please keep this in mind when you are waiting for a response .
Sorry for annoying but can you be more specific? I’m quite a beginner.
thanks again!I have made some changes to the page builder plugin . Thanks
My time zone UTC+3 , please keep this in mind when you are waiting for a response .
Ok thanks but in case I’ll need to reset the website and do it again withou asking for support what should I modify to do it myself?
Let me know if you have any problems. Thanks
My time zone UTC+3 , please keep this in mind when you are waiting for a response .
Everything ok thanks for help, just one thing see in private content.
Private Content HiddenDone. Thanks
My time zone UTC+3 , please keep this in mind when you are waiting for a response .
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