WPBakery Frontend editor not loading

[federicoangelinoParticipant Support Period Has Expired]

Hello support team, hope you’re well.

As per title frontend editor of WPBakery is not loading, it freezes on a blank page with the WP logo in the middle.

Already contacted WPBakery support that did some tests and they told me is a theme issue and to contact you for further support.

Many thanks in advance for you kind reply.

Cheers,

Federico

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[Alex – Support TeamKeymaster]

Please give me FTP access.

Thanks

My time zone UTC+3 , please keep this in mind when you are waiting for a response .

[federicoangelinoParticipant Support Period Has Expired]

Reply is in private content message. Thanks,

federico

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[federicoangelinoParticipant Support Period Has Expired]

See private content.

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[Alex – Support TeamKeymaster]

Response: 530 Errore critico: Impossibile collegarsi al server, verificare i dati di autenticazione usati e la corretta configurazione del filtro accessi FTP se attivo
Error: Critical error: Could not connect to server

My time zone UTC+3 , please keep this in mind when you are waiting for a response .

[federicoangelinoParticipant Support Period Has Expired]

Dear Alex, please see below in private.

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[Alex – Support TeamKeymaster]

Please check now. Thanks

My time zone UTC+3 , please keep this in mind when you are waiting for a response .

[federicoangelinoParticipant Support Period Has Expired]

Wow!! It’s working now! You’re a genius Alex thank you very very much!

May I ask you to explain how did you solve? So in case I’ll need to reset or create a new website I’ll know what to do!

Many many thanks! 5 stars*****

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[Alex – Support TeamKeymaster]

Updated js composer .

Thanks

My time zone UTC+3 , please keep this in mind when you are waiting for a response .

[federicoangelinoParticipant Support Period Has Expired]

Sorry for annoying but can you be more specific? I’m quite a beginner.
thanks again!

[Alex – Support TeamKeymaster]

I have made some changes to the page builder plugin . Thanks

My time zone UTC+3 , please keep this in mind when you are waiting for a response .

[federicoangelinoParticipant Support Period Has Expired]

Ok thanks but in case I’ll need to reset the website and do it again withou asking for support what should I modify to do it myself?

[Alex – Support TeamKeymaster]

Let me know if you have any problems. Thanks

My time zone UTC+3 , please keep this in mind when you are waiting for a response .

[federicoangelinoParticipant Support Period Has Expired]

Everything ok thanks for help, just one thing see in private content.

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[Alex – Support TeamKeymaster]

Done. Thanks

My time zone UTC+3 , please keep this in mind when you are waiting for a response .