Please add this access in a Private content box , please complete all fields (reply and private content for access ) and click send .
If the message is sent successfully, you will see message and private content below your message .
Please check this video https://www.dropbox.com/s/oy08wv7rs9q7pkh/Recording%20%23932.mp4?dl=0
Add FTP users in cPanel hosting
Or contact your hosting support team to provide this information
Example ftp accesses: host:192.168.1.1 user:user password:12345
Example Admin accesses: site.com user:user password:12345